Just got off the phone with Ebay Customer Support. Explained the entire situation to them. How i searched, and listed. The buyers feedback and then email.
The gentlemen put me on hold for around 10 minutes, while he spoke to his supervisor. While he was doing that, I googled the specs for the laptop, and it wouldn't even have a 2.2ghz CPU. Guess the guy i copied the add from, put in a 2.2ghz. Not like the buyer knew that i copied certain parts of the add of course.
Anyway, ebay agreed with me that if he left me positive feedback, then that generally only happens after they inspect and test out the item to their satisfaction. The rep, Daniel told me, that the only thing he would say, is that if I wanted to keep the buyer happy for the future, Offer either a full refund, or $10 to $15 for the miss information.
I asked Daniel if I would be required to refund the purchase plus shipping. He said, that was solely between the buyer and I. He said, that ebay's polices is that if you do a full refund, it is just the purchase price, minus shipping, unless me, as the seller decides to do shipping. Good thing, i no longer include the shipping costs.
So, I emailed the buyer back, explained that i do recycling, how i go about listing items for sell, and that it was not my intent to deceive him. I also provided him the link to the specs page showing that the laptop, wouldnt have a 2.2ghz cpu chip, but only a 1.8ghz cpu chip.
i informed him, that the seller i copied the ad from, must have put in a custom chip, since regular specs doesnt include one, but since it was in the listing, I would do a full refund, if he sent it back in the condition he received it in, minus shipping charges.
I also provided him the ticket number for the ebay call.
We will see how it goes.
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