Originally Posted by
scrapgirl2222
Hi GeorgeB!
Did you have photos of the exact item you sold him? It's always good to go back to those as a reference to make sure that you did in fact ship him the correct item. Do you have multiples of this item and by chance it got mixed in the bunch? What I would offer him is a full refund, minus the shipping costs if it was included in the price, for the product once he returns the item to you and you deem it in the same condition you sent it in. We operate an
eBay store and encounter these things a lot and if the person is making up a story, they usually do not respond to the message of having them ship it back to you.
Good luck to you!
Yes, I took photos. However, all laptops i get, very rare do they ever have a power cord. My knowledge on pc's is good, but when it comes to telling you specs, etc not 100% just yet.
Therefore, I dont open the laptops up in the back, except to check for ram and hard drives.
I feel like telling him to piss off, but I will offer him to return the laptop and refund his monies minus shipping.
Originally Posted by
brandon
In the future I would give only maker name and model number on the computer, don't give them any other info.
Yeah, I believe that is what I will do for sure. That or take the serial number, and go on Google and pull up the exact specs myself, if i can find them.
Originally Posted by
Victor
What I would do is stop selling laptops on ebay and start selling them to a buyer on this site by the pound. Then I would look into selling other things that have less "noise" associated with them. The constant he said, she said is costing you time and time = money. How many issues are you going to put up with before you change your business plan.
I sell on ebay. It's a great tool. It's also full of scammers, sharks, and scumbags. Knowing that I try to minimize my risk as much as possible. I take less money for certain items by selling them thru other avenues because I know jumping into certain parts of the ebay ocean is likely to get myself eaten. Even then problems happen.
Even though ebay does have its jerks, so does the real world. I havent met a buyer yet, except for one who pays more than $2 or $3 for a laptop, regardless of what you have. A buyer that I know that pays well, you need 150+ but with shipping, it wouldnt be worth it.
Originally Posted by
mikeinreco
Welcome to the wonderful world of EBAY..........Its all about volume...........Probably 90% of your transactions will be fine and make up for the other 10% that are not............I have two ebay accounts with over 330 positive feedback and I have had to eat transactions several times.........That George is the cost of doing biz
I would set up another account, but I dont feel like setting up another paypal account and so forth.
Originally Posted by
LifecyclesLLC
Offer him the difference between the 2.0 and the 2.2. Take photos of barcodes and serials numbers. Close any "loopholes" in your listings. One word can cost you a return. In my case one single letter when describing case size cost me about $25. Be meticulous, be thorough and after all of that you will still get a return every now and then. My returns are about 5% sometimes you cant avoid it. Even after all the bleeping fees I do wayyy better than not using ebay at all. The prices people pay are leaps and bounds higher than what I can find local for items that would be considered scrap to most. Good Luck!
It was nothing I said in the ad, or pictures I took. i searched for the exact laptop that I found. Once i found it, i clicked the button that said "sell this item"
Just a lesson learned.
Originally Posted by
capocrimini
First, check all your pictures for identifying info such as make/model/spec etc and do a quick google to see what specs the laptop YOU had, had. After confirming the specs, if it couldn't have had the lesser processor, provide the info to the buyer. If it could, apologize for the mistake on the parts laptop and offer a refund with return (if I think a claim may be bogus, I ONLY offer return and refund). If he wants it, he won't return it.
In the future, don't use someone else's product info as your own (they could be wrong too). Know and describe what you have. Use other listings to give you an idea of what you have if you don't know, but always describe your particular item. Take lots of pictures. This helps "describe" the product to potential buyers, and helps you if you get a return that was tampered with or otherwise not in the same condition as when you sent it. For me, old and parts electronics aren't worth the hassle to sell on ebay, because I put a lot of time into researching what I have, documenting, and listing...a $10 or $20 parts machine isn't worth the involvement.
If you don't want to take the time for such items, describe the item you have to sell, including the info written, stamped, or stickered on the item and some pictures. If you can't verify some information (such as processor) with the info on your item, say so in the description. Quick and easy, and the burden is on the buyer. You will get the occasional return or have to make an occasional refund, but if you do enough volume (and it doesn't take much), then you'll stay on the upside.
Only issue behind it all was that the CPU info in the listing wasnt the same apparently as the one in the laptop. Everything I said and did was the same. I am sure he bought the laptop just to resell the CPU I am quite sure. That was his whole point, was that the CPU he thought it had, was more valuable than mine. Didnt say nothing about it not working or anything else. jghilino at one point on here, was talking about the CPUs he had sold, and how most were selling for over $100.
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Thanks everyone for the reply. i guess I was really just venting..not sure why I asked what you would do.
Just ticks me off that almost 1 1.2 weeks after they get it, and already leave me positive feedback about the laptop, that they want to piss and moan about it.
i will just offer him a refund if he returns the laptop in the condition it was sent to him in. I had lots of interest in that particular laptop, so i have no worries that i can resell it again.
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