a red light green light system along with a PA system would have saved you this headache all together. I would also look into getting a system that is all computerized and takes pictures of all the loads incoming and outbound ferrous and non ferrous. Every major scrap yard has them and it also eliminates paper tickets and makes everything run smoothly as it should in your yard. You might want to put up signs that also say make sure you are completely on the scale or your load might not get weighted right or something like that. Just a few suggestions good luck and I hope you work it out with your customer but honestly some customers aren't worth the headache to deal with so the choice is up to you.
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