You absolutely have to contact this customer. With today's websites like Angies List and Yelp, he can give you a bad rep all over town in a heartbeat. Way easier to fix this now than repair damage later. GIVE him something by way of apology for the misunderstanding. Pay him for an extra hundred pounds of shred or something, you'll come up with something that works. You want to nip this in the bud!
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