I call Ebay and defend my case like a CHAMP. I have a LONG TOS I use and I will fight tooth and nail. I have won the 2 disputes I have had in the last year by doing so...but I am PERSISTENT. They gave the buyer one and I APPEALED it...finally got someone that actually READ the ad and SAW the specifics of what I wrote (it was a My Little Pony my wife owned when she was a child...hey don't judge, it was worth a fair amount actually). Once I appealed, I won.
The point is, treat this as business like any other part of your business. You would stand up if some jackass tried to pull something if you had a store...this should be no different. GRANTED, you are not FULLY in control of this store, so some extra care is needed. Use a good TOS, CLEAR return policy and stick to your guns. If you happen to get crappy feedback, respond and defend why you did what you did. If you have an easy to find presence and answer emails promptly along with really GOOD, detailed descriptions (mine has some bold or colored text for my return policy where they CANNOT miss it).
I also do not get bullied by Ebay and the sorry A%% policy of the buyer always being right...the customer is NOT always right in my view and I push back accordingly. Do NOT give them the ability to make you have a refund policy outside what you want to do....when they finally change the policy again, then rethink what you are selling on there.
Good luck and don't take any BS!
Bookmarks