Sold a laptop on ebay

Originally Posted by miked

Your return policy should have stated that the buyer has to return the item before getting a refund. Tell them that you will refund their money as soon as it is returned in the same condition.

Call ebay customer service and "encourage" them to read your messages back and forth.

Keep communicating with the customer. If he threatens to give you bad feed back if you don't give him a full refund without returning the item the you will be covers. When this happens its called extortion by ebay and any bad feed back can be removed. This has happened to me. Mike

Thanks mike yep called them. I didnt offer a return on it because I figured I stated clear enough in listing plus it wasnt a big amount so I wasnt gonna worry but I wasnt expecting this so gonna stick with partial refund since he dont wanna ship back and if he dont like it file with ebay but ebay I think will side with me because im only responsible to address listed to ship since he arranged it to be shipped out of country its out of my hands.

Also, the advice to keep communicating with the customer is ill advised. Tell him to return it for a refund, then STOP COMMUNICATING. If he emails you again, tell him to return it for a refund. The more you say, the more ammo they have against you.

Originally Posted by AuburnEwaste

Also, the advice to keep communicating with the customer is ill advised. Tell him to return it for a refund, then STOP COMMUNICATING. If he emails you again, tell him to return it for a refund. The more you say, the more ammo they have against you.

Yeah thats how I see so I havent talked to him since he refused my partial refund and wont ship back but did call ebay and sounds like im doing all the right things according to ebay. Guess ill wait on what he does and I reported him as what ebay suggested so they have a heads up whats going on here. Ill update as I know more.