Originally Posted by
miked
Your return policy should have stated that the buyer has to return the item before getting a refund. Tell them that you will refund their money as soon as it is returned in the same condition.
Call ebay customer service and "encourage" them to read your messages back and forth.
Keep communicating with the customer. If he threatens to give you bad feed back if you don't give him a full refund without returning the item the you will be covers. When this happens its called extortion by ebay and any bad feed back can be removed. This has happened to me. Mike
Thanks mike yep called them. I didnt offer a return on it because I figured I stated clear enough in listing plus it wasnt a big amount so I wasnt gonna worry but I wasnt expecting this so gonna stick with partial refund since he dont wanna ship back and if he dont like it file with ebay but ebay I think will side with me because im only responsible to address listed to ship since he arranged it to be shipped out of country its out of my hands.
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