Your return policy should have stated that the buyer has to return the item before getting a refund. Tell them that you will refund their money as soon as it is returned in the same condition.
Call
ebay customer service and "encourage" them to read your messages back and forth.
Keep communicating with the customer. If he threatens to give you bad feed back if you don't give him a full refund without returning the item the you will be covers. When this happens its called extortion by ebay and any bad feed back can be removed. This has happened to me. Mike
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