Thanks for the replies. It must be just Windows 7 then, because it's not 8. It's the main reason I want to restore this one, the other laptop I have is 8 and I don't like it at all. I think 8 was designed for touchscreens and mine isn't.

I will give it another go this weekend. I don't have a disc. The thing doesn't even have a battery. I had an old Dell A\C adapter and have been using that to power it. It is just for personal use so I would be happy with a factory reset.