Thats right drewan, everything you mentioned is right on. The more professional you are the more you stand out among the rest. When I get calls from an ad I placed I feel that I am obligated to pick it up because it came from one of my ads. Probably about 90% of the time I pickup more than what was talked about over the phone. When you get to the location you are able to have some face to face time to really show the service that you offer. A recent pickup I was supposed to just pickup some metal, a tv, and some misc. but, I ended up picking about double plus the guy gave me an $80 tip. Last night I drove an hour from my house to pick up a 62" tv and I ended up bringing home 2 more smaller tv's plus a potential future car tow away.

So its, all about,

1. showing up on time
2. working hard, clean and efficient
3. offering other services
4. giving a business card