great advice.
the small talk usually pays off for me. I love it when they say "you take those too? here you go." be sure to let people know everything that you deal with.
If you do a good job and the customer likes you, they MAY tell their friends about you. If you do shoddy work and piss people off, they WILL tell their friends and anyone else who will listen.Hard work will pay off for you.
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