glad you are getting it worked out, but just an FYI, they email you the receipt even in the retail stores...first thing they ask is if you receive their coupons, phone # and get you on their mailing list. it's stupid not to be on it, you get so many free coupons and 20% off coupons you can't possibly use them all...I have cartons full of their free tape measures, screwdrivers, DVM's, magnetic parts trays, and flashlights. and you can recycle the aluminum flashlights if you don't want them or if the batteries leak, as an added bonus!!