Sold a partially functional iMac on eBay as "for parts/broken" + "no returns". Packaged it well -- or I thought I did -- and shipped it by FedEx home delivery. Almost immediately after I get the delivery email from FedEx I also get an email from the buyer. He sends me a couple of pictures showing mostly the box and the packaging that got damaged. Also claims that the computer got damaged too: would not boot at all whereas it would partially boot when I sold it. We exchange a couple of emails and are both polite and friendly, although he does mention at some point in passing that he is planning to contact PayPal to file a claim to get a full refund. I call FedEx and initiate a claim. Then i call eBay and they tell me that if I offer a full refund, it's my right to ask him to ship it back to me first. Then it occurs to me that he did not really send me any photos of the computer itself. So I ask him for take some so that I can combine them with my own photos to show FedEx "before and after". This was on Friday night and since then I haven't heard from him. Possible that he's away for the weekend or something so I might receive something from him next week.
I prefer to offer him these options, IF he actually responds with good evidence that the computer is indeed damaged:
1. Partial refund (say 50-75%) and he keeps the machine
2. He sends me back the computer (well packaged) and I refund him his purchase fully + reimburse him for his shipment (probably with some sort of receipt and putting a cap on the max I can reimburse)
Does this sound right? Or would you do something different? Thx
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