Quote Originally Posted by GeorgeB View Post
I haven't had this happen yet, but I am curious as to what you guys do.

I know a lot of the big name companies will charge clients a cancellation fee if they do not cancel the job order within 24 hours.



I think I would only ever charge if they were to cancel after I have shown up, and even then it would be a small amount to at least cover the fuel spent.

Just want to see what others on here that do more of what I do (junk removal) do in these situations.

If your company is big enough and busy enough to be losing money from cancellations, then a cancellation fee would be in order. The time allotted for the job could be used for a job that is actually paying. A way to do this is to have a contract and a deposit for the job to be done. Specify that the deposit is forfeited if the job is cancelled after X amount of time before the job would be done.