Our Customer...

I went to a car wash here in Honolulu today and I saw a plaque on the wall with a list of things that a customer was to the carwash. I read it and I had to write it down because it is so true for almost any job or business you own. And it is especially true for any scrap business. I wanted to share it with everyone:



Our customer is the most important person in our business.
Our customer is not dependent on us, we are dependent on him.
Our customer is not an interruption of our work, he is the purpose of it.
Our customer does us a favor when he calls, we are not doing him a favor when we serve him.
Our customer is a part of our business, he is not an outsider.
Our customer is not a cold statistic, he's a flesh and blood human being with feelings and emotions like our own.
Our customer is not a name or a face or a number, he is an individual.
Our customer is not someone to argue or match wits with.
Our customer is a person who brings us his wants, it's our job to fill those wants in our service.
Our customer is the lifeblood of this or any other operation.
Our customer is the person who buys our services, pays our salaries, and goes to the polls and votes.
Our customer deserves the most courteous and attentive treatment we can give him in our operations.

Just some food for thought for all of you (especially those who, like me, rely on regular contacts and clients for their scrap).