Our Customer...

Originally Posted by Abuilder

Ya
I have had a couple of customers that knew those rules and wouldn’t let me forget them no matter what.
Had to let them go there own way.

Don't confuse those with "the customer is always right." I am thankful everyday that I worked as a waiter through college. I remember during orientation one of the vice-presidents of the company said, "The customer is not always right. More often than not, they are wrong. But it is your job to make them feel like they are right and that you did everything you could to fix their problem." There are always exceptions to the rule. But as long as you know that you did everything you could within an acceptable means, then you're good to go.



Honestly, at this point in the company, scrapping is only 50% of it. By and large, half of it is getting out their and finding clients. Constantly making ourselves better than the alternative. We have 2 major competitors that are bigger than us and will always be bigger than us: the City and County of Honolulu landfill, and every other scrapper on the island. We need to set ourselves apart from both of those. The landfill is a big, faceless entity that doesn't care about the environment or about the people. But it sure is convenient. The other has various quips and gimmicks that make it work. We need to set ourselves apart and once we secure a customer we need to keep them coming back. And good customer service is the foundation of that. I already know how to take apart a computer, I have my network of buyers already in place and secured, the only thing left is to mine for clients.