On mine if I've had a problem there is usually a link for a reprint of the label, and there is a place/link for filing for a refund due to damaged labels.
Click the link "more actions". This is from the reprint page;
You have already printed one or more labels for this sale. Reprint or Void an existing label from the Order details page
Usually this will take care of it. Yes the uptown cannot verify what or how much you have printed/not printed out.