Quote Originally Posted by mikeinreco View Post
Refund the money and tell em to keep it or throw it in the trash......As u refund the money tell them thanks and that you look forward to the positive feedback........Then block them from your bidders list and be done with it.........For small dollar items like this that is what I do........If it was a 300 laptop of course I would expect a return but the feedback is worth more than the headache of arguing with them....Remember the customer is always right......I'd say 95% of my ebay transactions are good with no problem....The other 5% I try to first offer partial refund and if that does not work full refund
I am not worried about the feedback, as they already left that, the day they got it and it was "working" (forgot to mention that).

I would agree that is probably the best bet, but to me that is a rip off. They get the working product, claims it doesn't work, and then they also get their funds back. That is BS. If you went to a retail store, they tell you to cough up the merchandise or no refunds.