I am sorry this happened. I have called and complained to the dispatcher and she apologized but that and a dollar will get you a coffee at McDonalds. I have had plenty of times when I scheduled pickups and didnt show one day but 99 times out of 100 they were always there the 2nd day. I have only 1 recourse and that is to stop using that carrier in your area. You are correct having a commercial address with a forklift is the optimal situation for the best pricing and dropping off at terminal also gets good pricing. I apologize again but has most of us that do shipping are at the mercy of the carriers.
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