What a rip off. Viking upper end appliances have cheap stainless in them.

I think you hit it about right with Viking. They've got a reputation for having problems.

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The thing with the high end customers is that they're quite willing to pay a premium price for quality but they have certain expectations. If a product doesn't live up to their standard they'll kick it to the curb and bring in something else that will work flawlessly for a very long time. They have very little tolerance for fix & repair.

It's a different story for a working class guy or gal. We like quality and durability but the cost of a thing is the most important consideration. We're looking for the lowest price.

Just different strokes for different folks.