Never Agree On A Price Over The Phone

**Scrap man** · 07-03-2013, 04:37 PM

Originally Posted by webuyselltradestuff

No reason you couldnt have renegotiated on the spot....just say "I normally stick with the price I quote because I dont short my customers (hurts your rep you know)...but I guess I was mistaken somehow...what I thought we were biddibg on is different that what it here (tell him what you thought vs what is there specifically)...I really can olny pay $ x for it...I gotta eat you know!"

. And then renegotiate it...you gave him facts as to why it was different...just be prepared to walk...dont buy a losing deal as that sets the precedent the next time he calls you. Negotiate fait and explain why...that will get you referalls and callbacks.

I know I could have done that, but I just don't feel right about breaking a promise like that. I gave my word, which means a lot to me. I would have felt bad about it and I couldn't imagine the customer would have been too happy either. I'd rather take a hit any day. Oh well. Lesson learned.

**Bear** · 07-03-2013, 05:16 PM

Originally Posted by Scrap man

I know I could have done that, but I just don't feel right about breaking a promise like that. I gave my word, which means a lot to me. I would have felt bad about it and I couldn't imagine the customer would have been too happy either. I'd rather take a hit any day. Oh well. Lesson learned.

I think you did right to go ahead with your deal, it's not like either was trying to scam the other, it was just a miss-communication. You still have the customer, you're still on his good side, and if he ever does bring it up, believing he's fixing to get a similar deal, you'll be well prepared to explain that you had to eat the last one, but you thought too highly of the relationship to withdraw an agreement. Then he'll be an even more dedicated customer than ever