Im happy to call ourselves out on this. I certainly do apologize for this falling outside of our traditional 1-3 days.
However, the 11 days included a LONG memorial day weekend. Secondly we had server issues, we had called dozens of people to let them know all of our emails were down, hence people wondering what the status of their lot is.
Lastly, you shipped a an odd bag of material to us, which flagged the lot. When lots get flagged i have to personally view them to determine how to handle it. There was a frame for glasses and some other odd jewelry item, mixed with broken bits and pieces of misc. items. In nearly 8 years of business, we never got a box like that in. I had personally called you to see if you wanted us to make you an offer so we have been shopping it around to get you the best deal. With that being said, ALOT of people are on vacation right now (including some of ours) so getting answers is difficult.
Without the misc. items this would've been paid in our typical 1-3 days upon receipt. I believe the complaints of slower than usual turnaround would be less than 1% of all lots.
I hope this clears things up for you.
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