$$$ Buying Electronic precious metal scrap! $$$

I dropped off another shipment to be sent out Monday and just wanted to remind folks how awesome their chat feature is, I had to bug the poor folks twice this time with questions/issues and they were just super nice and gracious and super de dooper helpful as always even though I feel my questions were probably small/silly in the grand scheme of things.

Originally Posted by newattitude

I dropped off another shipment to be sent out Monday and just wanted to remind folks how awesome their chat feature is, I had to bug the poor folks twice this time with questions/issues and they were just super nice and gracious and super de dooper helpful as always even though I feel my questions were probably small/silly in the grand scheme of things.

My thoughts exactly. Great buyer to do business with.

I've shipped out a couple of loads. The first went very smoothly.

Ran into some problems with the second load. FedEx picked it up last Monday. On Friday i got e-mails saying that it had been received,processed, and paid out. The value recovered was less than expected so i logged in to view the report.

It [U]appears[U] that a fair amount of malware was loaded onto my pc when i opened the report. It was obvious so i shut everything down and cleaned out all of the nasties. It's pure speculation but my best guess would be that his system got hacked from outside and it exploited a weakness somewhere in my web browser.

Later ... i logged on with a hardened machine and didn't have any problems viewing the recovery report. It seems as though there were a couple of problem areas in the report:

Problem area 1: I sent in a package of CD/DVD boards that i didn't receive credit for.

Possible cause: Could be anything from human error to lost in transit.

Solution: In the future include a packing slip listing all of the items shipped.

Problem area 2: It gets a bit complicated with eproms,IC chips,old processors that aren't easily identifiable, and gold connectors. It's a judgement call on the part of the person taking the items in as to their value. It's a bit of a mystery as to what they're looking for and what the fair value of those items would be. There's potential for problems. If the person on the other end makes a bad call you could get burned. A bad call could just as easily end up hurting Mario's company if they over pay. Either way it's bad for everyone involved over the long run.

Solution: KISS it ! ( Keep it simple Sam)

Don't ship those items.

Just focus on shipping the things that are easily identified like main boards,memory,common processors, HDD boards, CD/DVD boards etc. Be mindful of your shipping costs per pound. If it costs 75 cents a pound to ship something but it only has a value of 20 cents a pound you're losing 55 cents a pound on that item.

Ship the higher value items and sell the lower value things at the local scrapyard when it makes sense to do so.

Bottom line: ewasted has an excellent reputation for customer satisfaction here. I'm impressed ...i'm trying to incorporate some of the things that i've learned from his example into my own business and step it up a notch.

This may just be a " One off " kinda thing. Mistakes get made and things go wrong sometimes. We don't know the whole situation.

It's better to focus on preventing problems and misunderstandings in the future.

Originally Posted by Scrappah

I've shipped out a couple of loads. The first went very smoothly.

Ran into some problems with the second load. FedEx picked it up last Monday. On Friday i got e-mails saying that it had been received,processed, and paid out. The value recovered was less than expected so i logged in to view the report.

It [U]appears[U] that a fair amount of malware was loaded onto my pc when i opened the report. It was obvious so i shut everything down and cleaned out all of the nasties. It's pure speculation but my best guess would be that his system got hacked from outside and it exploited a weakness somewhere in my web browser.

Later ... i logged on with a hardened machine and didn't have any problems viewing the recovery report. It seems as though there were a couple of problem areas in the report:

Problem area 1: I sent in a package of CD/DVD boards that i didn't receive credit for.

Possible cause: Could be anything from human error to lost in transit.

Solution: In the future include a packing slip listing all of the items shipped.

Problem area 2: It gets a bit complicated with eproms,IC chips,old processors that aren't easily identifiable, and gold connectors. It's a judgement call on the part of the person taking the items in as to their value. It's a bit of a mystery as to what they're looking for and what the fair value of those items would be. There's potential for problems. If the person on the other end makes a bad call you could get burned. A bad call could just as easily end up hurting Mario's company if they over pay. Either way it's bad for everyone involved over the long run.

Solution: KISS it ! ( Keep it simple Sam)

Don't ship those items.

Just focus on shipping the things that are easily identified like main boards,memory,common processors, HDD boards, CD/DVD boards etc. Be mindful of your shipping costs per pound. If it costs 75 cents a pound to ship something but it only has a value of 20 cents a pound you're losing 55 cents a pound on that item.

Ship the higher value items and sell the lower value things at the local scrapyard when it makes sense to do so.

Bottom line: ewasted has an excellent reputation for customer satisfaction here. I'm impressed ...i'm trying to incorporate some of the things that i've learned from his example into my own business and step it up a notch.

This may just be a " One off " kinda thing. Mistakes get made and things go wrong sometimes. We don't know the whole situation.

It's better to focus on preventing problems and misunderstandings in the future.

Hello
We always appreciate feedback... the good, the bad and the ugly! It is of course, reality! We aren;t perfect so i do want to know when we make mistakes.
However I think you had jumped the gun on your posts. Many of these posts can be a misrepresentation of your final post on how we actually did.

I strongly encourage anyone who wants to leave feedback after a transaction to do so on a single post so the message is clear and concise so it is fair for everyone.

Thanks!