I’ve never been so happy with a buyer of scrap, and I truly mean this. I’ve been sending these guys about a box a week for a few months now and have never been let down. At one point in time my wife packed the wrong batch of motherboards (all still with batteries) and these guys were courteous enough to not discount my payment. Now this is customer service and I have a feeling that this will be the new standard of this industry moving forward.
For too long scrap yards have been taking advantage of their customers by haggling them about the minuscule details of their items not being prepped right, posting prices that they don’t intend on honoring and all around being sharks. There is a real disconnect here, and an opportunity for the companies like E-wasted to steal market share. My humble suggestion, as a part-timer to this business, is that other yards revisit their customer service strategy. You want loyal customers, than I suggest you become loyal to your customers.
Thanking you sincerely,
Jeremiah
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