Adding my experience to the long list of Terry’s positive reviews.
Unlike other people’s experiences, mine was not smooth sailing, through no fault of Terry. There was a significant discrepancy in my two pallet shipment when it reached the end user. After a bit of back and forth between all parties, Terry was able to resolve the matter and completed the transaction as forecast. I received his payment check a couple days ago.
In my opinion, a true indicator of a company’s customer service only comes out when there is a problem. It’s easy to look good when everything is going according to plan. In this case, Terry showed me that he is running a first class operation, and has gained my trust.
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