Sold a listing and this is the convesation I had with buyer AFTER he bought and paid.

I have had one negative and managed to get it removed also got a neutral and had it removed as well. It took me perhaps an hour on the telephone with a couple of ebay reps.

What I had going for me is the record of the messages with the buyer. Certainly one of them threatened to give me a negative feed back if I didn't give a full refund.

Threats like this ebay calls extortion and cleared up both feedbacks. When I contacted ebay I was told it was just part of doing business and even good sellers get negatives I pushed ebay until I got the ebay reps to read the messages and it was only then that I got help.



I suggest you push ebay reps to read the messages, and if you don't get relief then push for another rep.

Lastly take care how you respond to your buyers so you have the best chance to defend yourself with ebay. Mike