There is a 3rd option that many of us have been using....KINDLY inform the noob about the search feature and the advantages of researching the archives. Miked is the best example...he has a very "kind and gentle" way of pointing the noobs in the right direction. Most of the time it makes us roll our eyes and say "not again" !, but it could turn out to be a real good scrapper who just isn't good with words or typing or expressing him/herself. Don't know the answer myself, but I think it's good to discuss it.
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