I concur that it is fully understandable for one to be dealing with a medical issue, go on a cruise, or just be busy for a number of days. In such case however, why not simply set up some simple "auto-respond" message that Customer Support will be down for particular dates. At least some message of reason can be applied rather then the appearance of simply ignoring or not caring. New open tickets might be a rarity and i'm sure old members might well know the ebb and flow of this site and/or communication. But for a new member who has just paid for a "lifetime membership", it should not be unreasonable to ask for a response when access to promised features are not provided. As a side note, I thought it was only fair and appropriate to update my prior post here however. A second attempt to load an ad on the Buyers & Sellers Forum HAS apparently worked. My 5 open Support tickets remain unanswered however I am thankful for the ghost of Christmas present for assisting (or approving) me for that particular function.