Got Screwed By Someone Who Hired Me

It gets better. Seems I got another letter from another person. She sent forms that cannot be filled out. Keep in mind that the mair reads chronologically from the bottom to the top.

Interesting.... Still not even a thank you for doing the job as requested, and no mention abiding by doing the honorable thing by paying someone who did the work asked of him by your company...

On 8/17/2017 9:58 AM, Carol Carey wrote:
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> Thank you Sir,
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> I will take no more of your time then and will ask our Accounting Department to archive the invoice into the “No Document File” I am truly sorry you feel the way you do about our company, but we do have to abide by the Insurance auditors guidelines and Federal Guidelines.
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> Regards,
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> Superior FSC
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> Carol L. Carey - President - Superior Facility Service Group, Inc.
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> Office 844.787.3777
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> Cell 334.648.1650
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> Fax 866.602.5883
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> From: Todd Rasmussen [mailto:t00nces2@yahoo.com]
> Sent: Thursday, August 17, 2017 9:46 AM
> To: Carol Carey <carolm@superiorfsc.com>
> Subject: Re: FW: Regarding work done at DSW
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> Dear Mrs. Carey,
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> I have spent more time talking and conversing and jumping through hoops than I spent getting the work done. I was called and called and told that the job needed to be done to the point where I was called when I had a free moment to look at the job. The work order would open, the other documents would not. I just went and did a simple job. Since I sent the bill and pictures I have received nothing. Not a note saying we need this number from you or we are missing this bit of info. Not even a note thanking me for getting a job done that was obviously pestering your company. I had to call a month and a half later to be told I will not be paid until all the documents are returned predated and notarized. I have been called a liar for relating the story of the job. I have been diminished for being just a small guy who will never rate a big guy, all for a stupid dry wall repair.
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> I knew when I got the first call that this would be how the whole process would unfold and that is why I blew off the call three or four times before I finally went to take a look. This is not the first time this has been done to me (it has happened once before and that was why I blew off the call several times).
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> This was just a stupid little job. I have already considered this job a loss. I had a pretty good idea this would be the way it worked, but it was just a stupid little job. It was so little I gave a stupid high price figuring it would be refused and figured it would get me out of doing the job (it didn't). I did the crime, so I did the time. I honored my quote. I no longer have the desire to dwell on anger in my soul. I have forgiven your company and moved on with my life. I will not poison my soul with anger over such trivial matters. When I look back on my life as I die, you, Patty, Vic and your company will not even pass through my thoughts.
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> Patty was right when she said that I was not a victim, I am not. I gave your company a gift. I figured it was a gift when I did the job and knew at that time I would not be upset and frustrated by roadblocks placed in front of my being paid. I am over this job. I do not care. Do whatever you want.
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> Thank you,
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> Todd
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> On 8/16/2017 12:24 PM, Carol Carey wrote:
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> Good Morning Todd,
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> I see there seems to be a problem with you getting paid and your thoughts on our withholding payment. I genuinely hope these previous emails are just a case of everyone was having a rough day. I understand the frustrations, we really hate holding invoices in an unpaid status. I even further hate to see the back and forth between my accounting and a Service Provider.
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> As you can see from the attached email originally sent to you on 06/09/2017 it clearly outlines the requirements and ask you to call if there were questions. We had assumed that since you accepted the work order that you read the email in entirety and accepted the terms as shown in the email and the attached Service Provider Package. While we are working to grow and maintain relationships with our Service Providers, we cannot do without covering all our bases with our Insurance Requirements and Auditors along with the Federal Government requirements of having a W-9 for each Service Provider on file.
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> I am sorry your feel you were not treated fairly and that we are in the same category as other companies such as ours. Our accounting department saw that because of missing documentation they could not process the payment and reached out to you to get that necessary payment. We in no way wish to keep your payment, but we do need the COI for the dates service was provided, a copy of yourW-9 (for your convenience have attached on you can fill out).
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> You asked Mrs. Roberts if our company was honorable, well sir I will advise that we are honorable and any Service Provider that provides all documentation as requested in a timely manner gets paid in a timely manner. I am sorry you feel we did not provide you of the stipulations for working with us and our clients, but I am uncertain how to get any clearer than including it with the work order email so it is seen upfront, before you go to do the initial job.
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> Good Afternoon Todd,
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> Thank you for speaking with me a few moments ago regarding the work order for DSW #29528 in Sarasota, FL.
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> As per our discussion, we currently need a free assessment for the drywall repair needed at this location. Please call while on site with assessment and to receive authorization to proceed with the repairs. We will need to have the before and after pictures and final breakdown returned to us within 24 hours of the site visit – I have also attached a proposal template for you. This can be opened in Microsoft Excel, and is set up to automatically calculate the totals, or you can print it out and hand-write the items in, if you prefer. Please also bear in mind that our clients require a breakout of labor and materials, specifying the number of labor hours estimated, as well as specific line items for materials, along with their individual costs. We will also need to know if there will be any lead time required for the materials needed, and how soon, upon approval, the repairs can be completed.
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> Also included in this e-mail is our New Sub-Contractor Packet. So as to ensure there are no delays in payment, please be sure to return the packet back to us, along with your W-9 and COI (requirements detailed in the Sub-Contractor Agreement), as quickly as possible.
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> In the event that you have any questions or concerns, or require authorization for work exceeding the NTE listed above while onsite, please contact us right away so we can either grant that approval immediately, if possible, or contact the client for the authorization required.
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> Please remember not to discuss pricing with anyone while on-site, as our company will be communicating with you directly for the invoicing.
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> Please confirm receipt of this e-mail, and advise on your ETA as soon as possible. We are looking forward to working with you on this work order, as well as future projects in your service area!
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> Vic Roberts
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> Superior Facility Service Group, Inc.
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> VicR@SuperiorFSC.com
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> Phone: 844-787-3777, ext. 708
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> We do appreciate you taking care of this drywall issue for us and doing it quickly, providing the right documentation you would have been a Service Provider we would opt to use in that area repeatedly, barring the current issues we are both facing.
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> If you have further questions, or concerns please call me on my Cell 334-648-1650. If I am unable to answer please leave a voicemail with a number to reach you back at.
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> We look forward to receiving your paperwork and processing your payment!
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> Best Regards,
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> Superior FSC
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> Carol L. Carey - President - Superior Facility Service Group, Inc.
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> Office 844.787.3777
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> Cell 334.648.1650
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> Fax 866.602.5883
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> From: Pamela Roberts
> Sent: Wednesday, August 16, 2017 11:15 AM
> To: Carol Carey <carolm@superiorfsc.com>; Christina Schechter <christinas@superiorfsc.com>; Vic Roberts <VicR@superiorfsc.com>
> Subject: FW: Regarding work done at DSW
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> fyi
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> Pamela M. Roberts
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> Chief Financial Officer
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> Superior Facility Service Group, Inc.
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> O:844-787-3777
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> F: 866-602-5883
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> Facility maintenance services - BIrd Control, Power Washing
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> From: Todd Rasmussen [mailto:t00nces2@yahoo.com]
> Sent: Tuesday, August 15, 2017 6:55 PM
> To: Pamela Roberts <pamelar@superiorfsc.com>
> Subject: Re: Regarding work done at DSW
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> Wow. Not even a thank you for getting the job done. Fine. You got me.
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> On 8/15/2017 11:09 AM, Pamela Roberts wrote:
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> Mr. Rasmussen,
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> I know you received the vendor packet along with the workorder. The agreement CLEARLY states what we need from you to process your invoice and do the work. You said you completed the work according to the agreement, so you are aware of what we need for payment.
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> I am also positive that Vic didn't call you except for one time to ask you to do the job and would never say pleeeaase, nor beg.
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> To become more than the "little" guy, you need to how business works. Audits are required yearly from us on general liability and workers comp. Insurance, thus, besides protecting our "big" company from liability, requiring insurance from our vendors, prevents us from being charged from using them. A w-9 FORM is required to pay you.
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> Now that we have established you are not a victim, I will tell what you WILL send to get paid. A w-9 form completed with you FEIN, a completed wc waiver, if you qualify, and a Coi from your general liability agent with us as certificate holder, that coincides with the time of the job. I will waive putting us on as additional insured and put you on the do nor use list. This will save you anything the insurance company may have charged you. Most insurance companies DO NOT charge, by the way.
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> Once in a while, we get a vendor that acts unprofessional and unknowledgable about how business' actually operate outside of turning a screwdriver. This is you and we do not have a place for you on our list of qualified and professional vendors.
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> Send the documents required and your invoice will be processed by accounting. Other than that, with a W-9, we can deduct what we would be charged for workers comp and general liability, which on $250 would be 37.50 wc and 16.25 for general liability. It is your choice. No docs, just a w-9, or the waiver, gl coi, and w-9.
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> We will give you until Friday to get in your documents and go with whatever has been sent by then.
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> Best Regards,
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> Pamela Roberts
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> -------- Original message --------
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> From: Todd Rasmussen <t00nces2@yahoo.com>
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> Date: 8/15/17 6:59 AM (GMT-05:00)
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> To: Pamela Roberts <pamelar@superiorfsc.com>
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> Subject: Re: Regarding work done at DSW
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> Dear Mrs. Roberts,
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> My FID is 510524711. I am workers comp exempt. While I have general liability insurance, I did not have you listed (nor was I asked for it) at the time of the request to fix the issue. I got call after call asking me to do the work and I told them I wasn't interested because I knew I would never be paid. I finally said, "Fine," and went and looked and gave a price that was accepted.
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> I went back and did the work, got the sheet signed and got before and after pictures. No complains. No problems. I did it because I figured it would be a quick job to see if your company was honorable and would pay me for the work I would do.
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> It seems I was correct with my original assumption that I would not get paid. Your "must this'" and "must thats" are not possible because they were "wasn'ts" at that time. At that time it was "Pleeeeeese get this done for me". I guess you have your justification for screwing some little guy in Sarasota that helped your company out. So, I will not be adding you to my general liability insurance because I do not want pay to add a company that I do not want to work for anymore.
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> I figure you can either stiff me and add me to your "Do Not Call!" list of vendors in Sarasota, or you can pay me and ask me if I would be interested in helping you out in the future. It is likely "no" because one three hundred dollar job since I started doing business in 1998 does not justify the cost of adding your company to my liability insurance.
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> So, the ball is in your court, Mrs. Roberts. Will I be paid or not? You got your "has to be done now!" job done, is your company honorable, or now that you have gotten your itch scratched, will I get e-mail from you justifying not paying me?
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> Thank you,
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> Todd
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> On 8/14/2017 3:00 PM, Pamela Roberts wrote:
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> I've had to put a hold on your account until I receive the necessary documents from you. I need a copy of your W-9, the attached Server Provider Packet filled out, Workers Comp, and a certificate of Insurance general liability which MUST have us listed as additionally insured and MUST coincide with the date the work was done. I will include a workers comp waiver in the attachments in case you don't have workers comp in which case that must be filled out and notarized. The certificate holder information should read as follows:
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> Superior Facility Service Group
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> 130 Prominence Point Pkwy Ste. 130-127
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> Canton, GA 30114
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> Please get these over to me as soon as possible so that I can take the hold off of your account and get you paid for the work done.
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> Thank you,
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> Pamela M. Roberts
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> CFO
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> Superior Facility Service Group
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> 844-787-3777
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