Anybody want to beat up on Best Buy?? A friend of ours, a single mom with more sacrificial love than I’ll ever muster (has been foster parent to a good number of kids, has adopted several over time) was going to have a double mastectomy two Mondays ago and her washing machine had broken down. With 8 people in the family including 4 boys under 10, clothes pile up quickly. So she decided to buy a new machine at Best Buy the day before her surgery. Even spent extra coin on Geek Squad coverage.
4 full days later (last Thurs.) the new washer craps out. Calls are made and Best Buy and Whirlpool point fingers at each other, “not our problem” they each say. WP sends a tech out a couple days back. “Yep, it’s the mother board.” Now one would think, with everything so digital, the tech would have a spare MB in his truck. Nope, the model is too new, have to special order it (probably at least 10 days). Back at Best Buy, maybe the Geek Squad can be out in a couple of weeks or you’ll have to bring the machine back in to get it looked at any sooner.
Enter friend Brian M. He’s willing to take the machine in with his truck but decides to stop by the store first and try to shame Best Buy a bit. Brian probably handled it much more calmly than I would have because I have a short fuse for both incompetency and arrogance, especially when presented in the same package. Bottom line Best Buy replaced the machine. Bottom line we hauled the old machine up the stairs and the new one back down again. Bottom line it’s a good thing to own a solid hand cart along with a good cinch strap at the house that made things go a lot better. Good to have some strong young lads as well. Best Buy and all the big box stores should learn some sense of scale. But then again that might be too much to ask of most corporate America…
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