Getting back into ebay, scammers?

**PartTimeScrapper** · 11-25-2012, 06:42 PM

Originally Posted by jghilino

You can only block people that have negative feedback, 0 or higher you have to let them bid. US only is another good one. Also you can require immediate payment if the item is fixed price or for a buy it now. I have a premier level ebay store and am a silver level powerseller. Its $50 a month for my store and 5 cents per listing. I have about 600 listings up right now. Total overhead $80 a month for 600 items. But since your starting out id go with the auctions, you get 50 free auctions per month. You only pay fees if it sells.

Now that the fee structure has changed do free shipping on 90% of the items i sell. The way i look at it is your gonna pay the fees reguardless now so just bury all of the fees in the price of the item. All of my items are fixed price with the make offer option.

I started to do the same thing untill I called ebay and asked what happens if they open a case and want to return the item. You have to refund the full ammount they paid. IF you dont do free shipping you only have to refund the bid ammount not the shipping ammount. So be carefull on doing free shipping stuff.

**jghilino** · 11-25-2012, 07:03 PM

Originally Posted by PartTimeScrapper

I started to do the same thing untill I called ebay and asked what happens if they open a case and want to return the item. You have to refund the full ammount they paid. IF you dont do free shipping you only have to refund the bid ammount not the shipping ammount. So be carefull on doing free shipping stuff.

Yes but on your return policy you have the choice of selecting seller pays return shipping or buyer pays return shipping. I have it as buyer pays return shipping. That way theres no incentive to return. Also by the way on a full refund the original shipping is also returned to the buyer. If you return the item cost only and not the shipping that is a partial refund. The full refund is the better option it shows the customer you put them first from square 1.

My policy is full refund within 30 days if unsatisfied for any reason, reguardless of whether i charged for shipping or it was included. Also the buyer always pays return shipping costs. If there is an error on my part like i shipped them the wrong item or it was damaged in shipping then i will also cover the return shipping costs.

**JohnC4X4** · 11-25-2012, 07:19 PM

Originally Posted by jghilino

My policy is full refund within 30 days if unsatisfied for any reason, reguardless of whether i charged for shipping or it was included.

eBay and PayPal both allow the Buyer to get a FULL refund for at least 45 days from the payment date
FULL refund is item price + whatever was charged for shipping & handling

Originally Posted by jghilino

Also the buyer always pays return shipping costs. If there is an error on my part like i shipped them the wrong item or it was damaged in shipping then i will also cover the return shipping costs.

Agreed >> Good customer service

**JohnC4X4** · 11-25-2012, 07:16 PM

Originally Posted by PartTimeScrapper

IF you dont do free shipping you only have to refund the bid ammount not the shipping ammount. So be carefull on doing free shipping stuff.

Someone gave you bad/incorrect information
PayPal refunds FULL amount >> Item price + what is charged for shipping and handling

So it does not matter what the split is
If you roll the shipping cost into the item price for the FREE shipping
Several advantages
1. Better placement on the searches
2. The cheap skates that want reduced shipping when they buy multiplies >> FREE is FREE << I don't discount FREE
3. Auto 5 stars in the DSR stars

**jghilino** · 11-26-2012, 06:22 AM

Originally Posted by JohnC4X4

Someone gave you bad/incorrect information
PayPal refunds FULL amount >> Item price + what is charged for shipping and handling

So it does not matter what the split is
If you roll the shipping cost into the item price for the FREE shipping
Several advantages
1. Better placement on the searches
2. The cheap skates that want reduced shipping when they buy multiplies >> FREE is FREE << I don't discount FREE
3. Auto 5 stars in the DSR stars

you are correct 100%, except in the case of partial refunds