K...so I have had some really hard pickups. Some customers think we get the better end of the deal. I will no longer remove larger item(s) from within their house. I know I may lose some customers by doing this, but I feel it's all in how you word it. At the bottom of my online ads I will now add the following:
TERMS & CONDITIONS:
HEAVY ITEM(s) MUST BE CONVENIENTLY LOCATED IN AN ACCESSIBLE AREA OF THE RESIDENCE AT THE TIME OF YOUR SCHEDULED REMOVAL. PLEASE NOTE THAT WE WILL NOT ENTER YOUR PREMISES TO COLLECT ITEMS THAT COULD DAMAGE YOUR PROPERTY OR CAUSE PERSONAL INJURY. WE ASK THAT ITEM(s) BE ON THE GROUND LEVEL, OUTSIDE OR IN THE GARAGE UPON OUR ARRIVAL. PLEASE DO NOT PLACE ITEM(s) ON THE SIDEWALK, CURB OR ROADWAY!
How does that sound? Should I make changes or keep it as is?
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