Id be upset with any company that doesnt ship next day after receiving payment. Unless otherwise stated. My father owned a large import and distribution company years ago. It didnt take more than a day or two to process, pallet and ship an order. I would go down there in person. Even if it takes time and money. Better than not receiving anything. With a trip down Atleast you will make some money back/turn a profit. If I where you Id be pretty POed with these people.

Sometimes it is just incompitance. Our shop ordered and payed for a catalytic converter from some company recently. 2 weeks go by with no package in the mail, no calls, nadda, so we call them up "OHHH You wanted that ordered?! Im so sorry!" ya. Nevermind. NEEEXT.