First Possible Return from Ebay

I got a question for you GEO. If your having them ship you back a stick of ram are you documenting the serial numbers of the ram sticks your sending them? I am getting alot more returns on my ebay purchases lately as well. Just last week I sold a hard drive I know was in perfect working order. They said when they got it it wouldnt even boot up. I had them send it back and sure enuff wouldnt boot up. Now whats to say they didnt just swap the board out from my drive to thiers? No way to track something like this but I seriously believe thats what happened. Im looking to order warranty stickers as we speak. When it comes to ram though you can take a stick of ram that doesnt work. Pull it out and put it right back in the same slot and it will start working. Someone tells me they got a ram stick that doesnt work and they have good feedback I believe them and just refund the money. Not worth the headache anymore. Now if its an item like a laptop or something worth $100 you better believe im making them send it back.

Originally Posted by PartTimeScrapper

I got a question for you GEO. If your having them ship you back a stick of ram are you documenting the serial numbers of the ram sticks your sending them? I am getting alot more returns on my ebay purchases lately as well. Just last week I sold a hard drive I know was in perfect working order. They said when they got it it wouldnt even boot up. I had them send it back and sure enuff wouldnt boot up. Now whats to say they didnt just swap the board out from my drive to thiers? No way to track something like this but I seriously believe thats what happened. Im looking to order warranty stickers as we speak. When it comes to ram though you can take a stick of ram that doesnt work. Pull it out and put it right back in the same slot and it will start working. Someone tells me they got a ram stick that doesnt work and they have good feedback I believe them and just refund the money. Not worth the headache anymore. Now if its an item like a laptop or something worth $100 you better believe im making them send it back.

Since I plan to build VIP Recycling to the best possible company that I can (probably the first offline company I have ever owned, aside from real estate), I document every single thing I do.

For ram and hard drives, I simply take my camcorder and soom in on the label....it gives me the serial number, and all other information.

Plus, when I am listing the items on ebay, I make sure the serial numbers are in the title, and so if I have to go back and look at the listing, I can see the close up pictures, the title, everything.

Plus, I have a HUGE external hard drive (getting ready to upgrade to a 1tb one actually), and I create folders for each thing I sell. Then inside the folders, I place pictures of the individual items, then I take screen captures (and then edit them in pain or photoshop) and put those in the folders, and then I take a screen capture of the shipping manifest and include that as well into the file. (I dont actually print one out)

So far, works great. I see a lot of listings where they use stock images, etc. I don't use stock images for anything.

Originally Posted by volvoscrapper

George I admire your thoroughness. Personally I'd rather smack myself in the head with a hammer than do all this, but hey, sounds like you have a system.

Regardless of who you do business with, and what kind of business you own/run/manage, there will always be crooks out there.

If you run things a certain way, and ever have to sue someone for any reason, it is just more firepower in your pocket. Other wise, it is better to stick the tail behind the legs and pray it never happens again.