It's always funny when people say they have "A lot!" They often can't fathom the weight it might be, so ask them to reference their pile of junk in terms they can understand. Speak their language. Some examples.
Can it fit in a milk crate or recycle bin? Two bins? Kitchen garbage can size?
Would it fill the back seat of a car? The back of a mini-van?
Will it fill the back of a pick-up truck, or better to bring a trailer?
And work your way up from there, for the car hauler and big machinery folks.
As soon as you start asking like this, they can more easily describe their "lot" of stuff.
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