This is a great thread that addresses ethics and psychology. It seems that society as a whole has become use to being ripped off, shorted, scammed, screwed, etc, in everyday transactions.



When anyone steps up and admits their mistake/failure, they are looked upon with great respect, because it is no longer the norm. Individuals and businesses appreciate the truth, even when it is mostly negative. Put into daily business it becomes a huge positive multiplier.

If you can provide what you say you can provide, or more, you have their attention. If you can complete what you say you can complete on time, or before, they will be back for more. If you admit your mistakes/miscalculations before they inquire about them, you can make long term business partners.

I tell customers/business partners up front, I want to make some money out of our transactions for a long time, not rip them off for a short term gain. As a result I get different responses, but generally I continue to add to my long term client list. That is good business, when both sided benefit, not one side taking advantage of the the other. Long term is where success is hiding. Long term doesn't happen with half truths, manipulation, misrepresentation, lies, tardiness, misdirection, below average effort, or minimal results. Do better than others and when it doesn't happen that way, say so. A short term negative should not impede long term success, if the truth is included in the equation.