I've done "total care" with a number of different things besides IT over the years and it really isn't all that bad. The key thing i found was that i had to be willing to put my own needs aside in favor of the customer. If the phone rang at 2:30 A.M on an emergency call i had to be down on the job within 30 minutes.

That really isn't the norm though .... for the most part it's about doing regular maintenance & upkeep on the system. Keep it well tuned and you get very few rush calls.

An ounce of prevention ... ?

=============

IDK .... it just seems like it would be awfully hard to make a living at doing small transactions ( 20.00 - 150.00 $ / per. ) You would have to be doing a $h*tload of volume just to meet operating expenses even at 100% markup over cost.



It's a hard row to hoe but if it's working for you go for it !