1. why did they not walk up to the door with a clipboard when they arrived at the jobsite?
2. if no one answers the door, did they have a printout of a work order?
3. did they leave a door hanger asking the customer to reschedule or provide a CC # for billing?



i'd rather be out fuel, then fuel + wages + time they could have used serving other customers.
if it's a cash customer they need to sign upfront just for the waiver of liability, they can pay when you complete the job to their satisfaction.
this is the kind of thing that needs to be addressed in a positive manner like at a monthly company breakfast when you do other mandatory trainings, if you want to make it stick in their heads. employees and bird dogs need both discipline and rewards to be good ones, so if your going to find a reason to beat them then you need to find a reason to throw them a bone.