First FedEx claim

**GeorgeB** · 02-08-2013, 09:55 PM

Originally Posted by Phantoms001

there isn't even a procedure to credit someone.

That is not true. They can credit anyone's account, for any reason that they wish to.

I sold a laptop one time, and the buyer wouldn't pay, and each time I emailed him, he had another excuse why. So I contacted Ebay, as I didn't know what could be done. They cancelled the transaction and credited me back the final value fee.

**Phantoms001** · 02-08-2013, 11:06 PM

Originally Posted by GeorgeB

That is not true. They can credit anyone's account, for any reason that they wish to.

I sold a laptop one time, and the buyer wouldn't pay, and each time I emailed him, he had another excuse why. So I contacted Ebay, as I didn't know what could be done. They cancelled the transaction and credited me back the final value fee.

Yeah, they can credit you for ebay fees. The problem is that they don't deal with shipping. They just allow you to print the label through them (with a little bit of a discount). If you want to file a claim you need to do it with the carrier. When you file a claim you are paid from the carrier not ebay. They pretty much told me there is no system in place to handle this. I at least wanted to know what happens "if" they were sent the check, the supervisor didn't know because "this doesn't happen". I went around and around with ebay this evening about this.

My hope is that if this was a problem, there had to be dozens of people that filed a claim and had the same problem. Because the Supervisor never heard of anyone else EVER having this problem I just hope the FedEx guy was wrong. I'm going to try to call tomorrow to get a different Rep at FedEx.

**GeorgeB** · 02-09-2013, 06:55 AM

Originally Posted by Phantoms001

Yeah, they can credit you for ebay fees. The problem is that they don't deal with shipping. They just allow you to print the label through them (with a little bit of a discount). If you want to file a claim you need to do it with the carrier. When you file a claim you are paid from the carrier not ebay. They pretty much told me there is no system in place to handle this. I at least wanted to know what happens "if" they were sent the check, the supervisor didn't know because "this doesn't happen". I went around and around with ebay this evening about this.

My hope is that if this was a problem, there had to be dozens of people that filed a claim and had the same problem. Because the Supervisor never heard of anyone else EVER having this problem I just hope the FedEx guy was wrong. I'm going to try to call tomorrow to get a different Rep at FedEx.

I understand what you mean now.

The shipper is not ebay though....every shipping company (usps, ups, etc) classifies a shipper by who is in the "from" category. Ebay is just the company who provides it, but is NOT the shipper. A shipper is the individual/company that packages and ships the merchandise.

I am sure the FedEx guy was new, and didn't know what he was talking about. You be surprised on how often I come across newbies in the customer service industry who dont know their job, and then speak to someone else who suddenly has the "magic" to make it all happen.