I completely agree with what Scrappah said a few posts above. These policies are set in place to decrease overall loss in the business.
You can't give cashiers the ability to take every return no matter the reason. It's completely reasonable to have to have a receipt. People steal items and then try to return them all the time. Or, it could have been bought as a stolen item unknowingly by the customer. There are a lot of reasons to want that receipt. Of course, if you go up the chain of command, you will run into people with the ability to help. These checks and balances are extremely important.
I have known people when I was younger that would completely take advantage of relaxed return/exchange policies. A favorite was Nordstroms. I have heard stories that they are so relaxed on returns that you can just go buy things at goodwill and then exchange them there for new items! I don't know if that's true, if so, it's ridiculous.
No business is required to take returns. That is an extra service that most businesses offer with a few stipulations. Whoever came up with "The Customer Is Always Right" was a moron, and now everything we pay for is more expensive because of people taking advantage of the system.
I worked in retail for several years through high school and college, and as a bartender for many years. I have dealt with thousands upon thousands of people, and the number of entitled and demanding jerks increased as the years progressed. Utterly ridiculous.
And please, HipoGear, don't think I'm attacking you personally here. Your needs were reasonable, and you just have to put a little more work in to get the help you wanted. This kind of expanded more into a rant...and I'm sorry if people are offended, but I'm not sorry I said it!
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