Scrapyards: Help Us Help You
Honestly for me personally I have more issues in my dealings with other industries both personal and professional. I think a lot of companies forget some of the basics of running a business. An example: I took time off of work to goto a follow up appointment for my surgery. After 20 minutes passed after my appointment time I asked the desk what the deal was. I got attitude and "the doctor will see you when he can." I politely informed her I'm out 45$ in wages alone so far not counting fuel, I am going to wait five minutes then leave. I was seen in 4. That was enough time for me to send an email to the corperate email and post three one star reviews online. The point im trying to make is anyone who wants my money, regardless what they do is a service provider. That means they are in the customer SERVICE business and they need to provide it. When I'm doing a removal I'm "yes sir, no sir" because thats what separates me and the high school kid next door(and liability insurance lol). Yards are our customers but need to treat the small suppliers like customers, because I will go elsewhere, no big deal but if 5 of us switch the weight adds up. I pulled up once in my suburban, no trailer and got the eye roll, then when they found out I had it full of buckets of copper wire i was getting the presidental treatment. My favorite yard is the one where I got a 45 minute class from the cat guy and he knew right from the start I was small time but he made me feel like I was just as important. In a perfect world the guy on a bike, the guy with a trailer and the guy who brings in semi loads weekly all get the same service. hmmmm rant over sorry. :)
one last thing, I drive over the road trucks fairly often hauling heavy equipment. There are lots of times I have had to do some Austin Powers backing up with a trailer at the yard. If I have issues what about the regular guys who hardly ever haul trailers? Sometimes I goto the yards that have an easy in and out.!!