I just sent to boxes to this company and it was my mistake but the fedx prepaid label wasn't used but instead usps was used for shipping my material. I put in both of my boxes my name, address and lot id. Also have been checking my account and email but have not received any sort of response as to what is going on with my shipment. I have sent support tickets 2 different times and no response as of yet. I included the tracking numbers of my boxes in a support ticket as well as anyone email to the company explaining the situation. But no one has been interested in my issue or something. My material was sent out on October 7th .any suggestions?