Got Screwed By Someone Who Hired Me

I have a handyman business that I have worked for 20 years. Recently, I got a call from someone who wanted me to fix a hole in the wall of a store where they had to cut a hole to get a bird out. It was one of the net 45 jobs which means I have to wait 45 days to get a check. I was like yeah, yeah, and ignored the call. They called again and again and each time I would talk to the guy, I would kinda try to blow him off. I finally sid I would take a look and I gave a price I thought they would refuse, and they didn't. I still didn't go back to do the job for a couple days because I believed in the end I would get stiffed. Well, I did eventually go back and did the work for them and took before and after pics and had the manager sign off on the work. I send the info back and hear nothing from them. I finally call them up and ask and get the "we need to get paperwork from you" treatment. I will include the e-mail back and forth I got just for your entertainment. I guess I should have trusted my instincts. The sad part is I have another net 45 job out with another company that may go the same way. I won't take another net 45 job in the future..

Here are my e-mails to them...



Wow. Not even a thank you for getting the job done. Fine. You got me.

On 8/15/2017 11:09 AM, Pamela Roberts wrote:
> Mr. Rasmussen,
> I know you received the vendor packet along with the workorder. The agreement CLEARLY states what we need from you to process your invoice and do the work. You said you completed the work according to the agreement, so you are aware of what we need for payment.
> I am also positive that Vic didn't call you except for one time to ask you to do the job and would never say pleeeaase, nor beg.
> To become more than the "little" guy, you need to how business works. Audits are required yearly from us on general liability and workers comp. Insurance, thus, besides protecting our "big" company from liability, requiring insurance from our vendors, prevents us from being charged from using them. A w-9 FORM is required to pay you.
> Now that we have established you are not a victim, I will tell what you WILL send to get paid. A w-9 form completed with you FEIN, a completed wc waiver, if you qualify, and a Coi from your general liability agent with us as certificate holder, that coincides with the time of the job. I will waive putting us on as additional insured and put you on the do nor use list. This will save you anything the insurance company may have charged you. Most insurance companies DO NOT charge, by the way.
> Once in a while, we get a vendor that acts unprofessional and unknowledgable about how business' actually operate outside of turning a screwdriver. This is you and we do not have a place for you on our list of qualified and professional vendors.
> Send the documents required and your invoice will be processed by accounting. Other than that, with a W-9, we can deduct what we would be charged for workers comp and general liability, which on $250 would be 37.50 wc and 16.25 for general liability. It is your choice. No docs, just a w-9, or the waiver, gl coi, and w-9.
> We will give you until Friday to get in your documents and go with whatever has been sent by then.
> Best Regards,
> Pamela Roberts
>
>
>
>
>
>
> -------- Original message --------
> From: Todd Rasmussen <t00nces2@yahoo.com>
> Date: 8/15/17 6:59 AM (GMT-05:00)
> To: Pamela Roberts <pamelar@superiorfsc.com>
> Subject: Re: Regarding work done at DSW
>
> Dear Mrs. Roberts,
>
>
> My FID is XXXXXXXXX. I am workers comp exempt. While I have general liability insurance, I did not have you listed (nor was I asked for it) at the time of the request to fix the issue. I got call after call asking me to do the work and I told them I wasn't interested because I knew I would never be paid. I finally said, "Fine," and went and looked and gave a price that was accepted.
>
>
> I went back and did the work, got the sheet signed and got before and after pictures. No complains. No problems. I did it because I figured it would be a quick job to see if your company was honorable and would pay me for the work I would do.
>
>
> It seems I was correct with my original assumption that I would not get paid. Your "must this'" and "must thats" are not possible because they were "wasn'ts" at that time. At that time it was "Pleeeeeese get this done for me". I guess you have your justification for screwing some little guy in Sarasota that helped your company out. So, I will not be adding you to my general liability insurance because I do not want pay to add a company that I do not want to work for anymore.
>
>
> I figure you can either stiff me and add me to your "Do Not Call!" list of vendors in Sarasota, or you can pay me and ask me if I would be interested in helping you out in the future. It is likely "no" because one three hundred dollar job since I started doing business in 1998 does not justify the cost of adding your company to my liability insurance.
>
>
> So, the ball is in your court, Mrs. Roberts. Will I be paid or not? You got your "has to be done now!" job done, is your company honorable, or now that you have gotten your itch scratched, will I get e-mail from you justifying not paying me?
>
>
> Thank you,
>
> Todd
>
> On 8/14/2017 3:00 PM, Pamela Roberts wrote:
>>
>> I've had to put a hold on your account until I receive the necessary documents from you. I need a copy of your W-9, the attached Server Provider Packet filled out, Workers Comp, and a certificate of Insurance general liability which MUST have us listed as additionally insured and MUST coincide with the date the work was done. I will include a workers comp waiver in the attachments in case you don't have workers comp in which case that must be filled out and notarized. The certificate holder information should read as follows:
>>
>>
>> Superior Facility Service Group
>>
>> 130 Prominence Point Pkwy Ste. 130-127
>>
>> Canton, GA 30114
>>
>>
>> Please get these over to me as soon as possible so that I can take the hold off of your account and get you paid for the work done.
>>
>>
>>
>> Thank you,
>>
>>
>> Pamela M. Roberts
>>
>> CFO
>>
>> Superior Facility Service Group
>>
>> 844-787-3777
>

Ugh. Sucks they're doing that to you, attaching conditions nto your labor not there when they hired. So dirty

The way I see it is the patch belongs to you. Go get it and give them their hole back.

Quote:

---

Originally Posted by jimicrk

The way I see it is the patch belongs to you. Go get it and give them their hole back.

---

And a legend is born! Yes!

Sometimes the education is worth more than the cost of the job. It was a slow time and I figured I would give it a shot. Next time I will set the price so high it will be worth my time. It is always hurry, hurry, hurry.... Next time I will send the docs back one at a time and get an email back saying they have ALL the info the need to pay me.... Or more likely, I will just decline the job.

jimi... I don't need to compound the irritation by spending a night in jail. I ain't built for that $hit!

Quote:

---

Originally Posted by t00nces2

Sometimes the education is worth more than the cost of the job. It was a slow time and I figured I would give it a shot. Next time I will set the price so high it will be worth my time. It is always hurry, hurry, hurry.... Next time I will send the docs back one at a time and get an email back saying they have ALL the info the need to pay me.... Or more likely, I will just decline the job.

jimi... I don't need to compound the irritation by spending a night in jail. I ain't built for that $hit!

---

I'm not built for it either, but you have to admit putting your foot through their drywall would be very satisfying for a few minutes. After that, not so much.

Well, unfortunately if you work for a company such as this, and do not have workmens comp on yourself, they can withhold it from your check. When they have their workmen's comp audit, one of the questions that the auditor will ask is to see a list of all subcontractors that performed work for them in the prior year. They will then ask for a certificate of insurance for each contractor to see that the contractor has general liability AND workmen's comp. Your insurance agent should still be able to provide them with a certificate of insurance covering your for the liability. For the workmen's comp, they can deduct it. They should have asked for all of this BEFORE they hired you. That is not good business on their part. However, to get anything out of this besides a learning experience, you will need to get all the paperwork to them.

I'm in Ms. Roberts position at my job, to some extent. I make sure that guys know it prior to starting a job. I even let them know when they are looking at a job. Sorry you weren't treated well. There will be another company that calls that will be a bit more professional in how they handle this. Our company pays local vendors in 10 days. We only wait 45 with big companies.

I wonder what they would do if you removed the work you did? lol

Just a thought:
Cant u get blanks of all the requires forms for jobs like these?
That way, u dont need to wait- as soon as a company agrees to whatever price u quote, u can fill in the relevant details and sent it to them
make sure u have copies/pics of it so they cant dent that you sent it

Quote:

---

Originally Posted by msmoorad

Just a thought:
Cant u get blanks of all the requires forms for jobs like these?
That way, u dont need to wait- as soon as a company agrees to whatever price u quote, u can fill in the relevant details and sent it to them
make sure u have copies/pics of it so they cant dent that you sent it

---

I think in 20 years I have only gotten three jobs that are of this nature. You idea is good, but I doubt I will take any more of these jobs. They are a pain in the a$$ and having to wait weeks to be paid... and remember six weeks later to follow up. And for what, $200 at most. I get that every day and I don't have to go through the headaches. All week long, I do the job(s) and get paid. They are like real estate agents, they tell you there is no rush, sometime in the afternoon will be fine. I have enough trouble remembering the dates I have to pay my bills.

I would be looking into filing a lien on the building.

When they start getting letters from the county tax collector about the lien, I'd be willing to bet that that will increase their willingness to pay.

Quote:

---

Originally Posted by auminer

I would be looking into filing a lien on the building.

When they start getting letters from the county tax collector about the lien, I'd be willing to bet that that will increase their willingness to pay.

---

Yes, I could. If I get paid, I get paid. I did the job expecting to get burned. I have forgiven them. Anger and frustration would take more from my life than the little time spent on the repair and the correspondence attempting to get paid for a job I had little expectation of being paid for.

Quote:

---

Originally Posted by auminer

I would be looking into filing a lien on the building.

When they start getting letters from the county tax collector about the lien, I'd be willing to bet that that will increase their willingness to pay.

---

I agree with this. You would be sending a message that they can't get away with this. I'm not sure if you can add interest on that type of "mechanics" lien. But then if they ever want to sell the building. you will get paid. They are banking on the fact that they can get away with this behavior.

The next time one of these companies accepts your bid, turn in the required paperwork and then wait 45 days to do the work.
If they question you, tell them that's your policy. >:)

This may keep me from certain jobs but my rule is cash at end of day or job or I leave with scrap as my payment..........I know that I will never be a "BIG BOY" this way but oh well

Quote:

---

Originally Posted by mikeinreco

This may keep me from certain jobs but my rule is cash at end of day or job or I leave with scrap as my payment..........I know that I will never be a "BIG BOY" this way but oh well

---

I also have no desire to be anything more than a little guy... Keeps my problems little.

Quote:

---

Originally Posted by numbers

Well, unfortunately if you work for a company such as this, and do not have workmens comp on yourself, they can withhold it from your check. When they have their workmen's comp audit, one of the questions that the auditor will ask is to see a list of all subcontractors that performed work for them in the prior year. They will then ask for a certificate of insurance for each contractor to see that the contractor has general liability AND workmen's comp. Your insurance agent should still be able to provide them with a certificate of insurance covering your for the liability. For the workmen's comp, they can deduct it. They should have asked for all of this BEFORE they hired you. That is not good business on their part. However, to get anything out of this besides a learning experience, you will need to get all the paperwork to them.

I'm in Ms. Roberts position at my job, to some extent. I make sure that guys know it prior to starting a job. I even let them know when they are looking at a job. Sorry you weren't treated well. There will be another company that calls that will be a bit more professional in how they handle this. Our company pays local vendors in 10 days. We only wait 45 with big companies.

---

They did-ish. Like I said, I blew them off for a couple weeks and they finally called and said that they were being pestered by the store that needed the work done. In the and I have actually chalked this up to a win because they said they would never call me again.

I take it that Mrs. Robertson and the store where you did the work are not in the same place...? Too bad. I have an ounce of pure skunk essence in a little bottle buried at my bro's place for over a year. Too bad it couldn't just magically tip over in Mrs. Roberston's office!! The problem would be getting it down to you. If a person has one of those stink bombs (and yes, people do mail skunk essence but its heavily "armoroed" up to avoid spillage--typically USPS doesn't know about it unless there is an "event")) go off in a PO sorting station and you're done using the USPS.

Sorry you got the wrong end of this deal. I hire several vendors for various trades. Before I can even assign a project to them, I have to have them set up as a vendor which requires all the items they are requesting from you on the back end. So by the time I issue a work order or purchase order, all their paperwork is received and approved. Sucks but it sounds like that facilities group doesn't have their processes lined up well.

It gets better. Seems I got another letter from another person. She sent forms that cannot be filled out. Keep in mind that the mair reads chronologically from the bottom to the top.

Interesting.... Still not even a thank you for doing the job as requested, and no mention abiding by doing the honorable thing by paying someone who did the work asked of him by your company...

On 8/17/2017 9:58 AM, Carol Carey wrote:
>
> Thank you Sir,
>
>
>
> I will take no more of your time then and will ask our Accounting Department to archive the invoice into the “No Document File” I am truly sorry you feel the way you do about our company, but we do have to abide by the Insurance auditors guidelines and Federal Guidelines.
>
>
>
> Regards,
>
>
>
>
>
> Superior FSC
>
>
> Carol L. Carey - President - Superior Facility Service Group, Inc.
>
> Office 844.787.3777
>
>
> Cell 334.648.1650
>
>
> Fax 866.602.5883
>
>
>
>
>
> From: Todd Rasmussen [mailto:t00nces2@yahoo.com]
> Sent: Thursday, August 17, 2017 9:46 AM
> To: Carol Carey <carolm@superiorfsc.com>
> Subject: Re: FW: Regarding work done at DSW
>
>
>
> Dear Mrs. Carey,
>
> I have spent more time talking and conversing and jumping through hoops than I spent getting the work done. I was called and called and told that the job needed to be done to the point where I was called when I had a free moment to look at the job. The work order would open, the other documents would not. I just went and did a simple job. Since I sent the bill and pictures I have received nothing. Not a note saying we need this number from you or we are missing this bit of info. Not even a note thanking me for getting a job done that was obviously pestering your company. I had to call a month and a half later to be told I will not be paid until all the documents are returned predated and notarized. I have been called a liar for relating the story of the job. I have been diminished for being just a small guy who will never rate a big guy, all for a stupid dry wall repair.
>
> I knew when I got the first call that this would be how the whole process would unfold and that is why I blew off the call three or four times before I finally went to take a look. This is not the first time this has been done to me (it has happened once before and that was why I blew off the call several times).
>
> This was just a stupid little job. I have already considered this job a loss. I had a pretty good idea this would be the way it worked, but it was just a stupid little job. It was so little I gave a stupid high price figuring it would be refused and figured it would get me out of doing the job (it didn't). I did the crime, so I did the time. I honored my quote. I no longer have the desire to dwell on anger in my soul. I have forgiven your company and moved on with my life. I will not poison my soul with anger over such trivial matters. When I look back on my life as I die, you, Patty, Vic and your company will not even pass through my thoughts.
>
> Patty was right when she said that I was not a victim, I am not. I gave your company a gift. I figured it was a gift when I did the job and knew at that time I would not be upset and frustrated by roadblocks placed in front of my being paid. I am over this job. I do not care. Do whatever you want.
>
> Thank you,
>
> Todd
>
>
>
> On 8/16/2017 12:24 PM, Carol Carey wrote:
>
> Good Morning Todd,
>
>
>
> I see there seems to be a problem with you getting paid and your thoughts on our withholding payment. I genuinely hope these previous emails are just a case of everyone was having a rough day. I understand the frustrations, we really hate holding invoices in an unpaid status. I even further hate to see the back and forth between my accounting and a Service Provider.
>
>
>
> As you can see from the attached email originally sent to you on 06/09/2017 it clearly outlines the requirements and ask you to call if there were questions. We had assumed that since you accepted the work order that you read the email in entirety and accepted the terms as shown in the email and the attached Service Provider Package. While we are working to grow and maintain relationships with our Service Providers, we cannot do without covering all our bases with our Insurance Requirements and Auditors along with the Federal Government requirements of having a W-9 for each Service Provider on file.
>
>
>
> I am sorry your feel you were not treated fairly and that we are in the same category as other companies such as ours. Our accounting department saw that because of missing documentation they could not process the payment and reached out to you to get that necessary payment. We in no way wish to keep your payment, but we do need the COI for the dates service was provided, a copy of yourW-9 (for your convenience have attached on you can fill out).
>
>
>
> You asked Mrs. Roberts if our company was honorable, well sir I will advise that we are honorable and any Service Provider that provides all documentation as requested in a timely manner gets paid in a timely manner. I am sorry you feel we did not provide you of the stipulations for working with us and our clients, but I am uncertain how to get any clearer than including it with the work order email so it is seen upfront, before you go to do the initial job.
>
> Good Afternoon Todd,
>
>
>
> Thank you for speaking with me a few moments ago regarding the work order for DSW #29528 in Sarasota, FL.
>
>
>
> As per our discussion, we currently need a free assessment for the drywall repair needed at this location. Please call while on site with assessment and to receive authorization to proceed with the repairs. We will need to have the before and after pictures and final breakdown returned to us within 24 hours of the site visit – I have also attached a proposal template for you. This can be opened in Microsoft Excel, and is set up to automatically calculate the totals, or you can print it out and hand-write the items in, if you prefer. Please also bear in mind that our clients require a breakout of labor and materials, specifying the number of labor hours estimated, as well as specific line items for materials, along with their individual costs. We will also need to know if there will be any lead time required for the materials needed, and how soon, upon approval, the repairs can be completed.
>
>
>
> Also included in this e-mail is our New Sub-Contractor Packet. So as to ensure there are no delays in payment, please be sure to return the packet back to us, along with your W-9 and COI (requirements detailed in the Sub-Contractor Agreement), as quickly as possible.
>
>
>
> In the event that you have any questions or concerns, or require authorization for work exceeding the NTE listed above while onsite, please contact us right away so we can either grant that approval immediately, if possible, or contact the client for the authorization required.
>
>
>
> Please remember not to discuss pricing with anyone while on-site, as our company will be communicating with you directly for the invoicing.
>
>
>
> Please confirm receipt of this e-mail, and advise on your ETA as soon as possible. We are looking forward to working with you on this work order, as well as future projects in your service area!
>
>
>
> Vic Roberts
>
> Superior Facility Service Group, Inc.
>
> VicR@SuperiorFSC.com
>
> Phone: 844-787-3777, ext. 708
>
> We do appreciate you taking care of this drywall issue for us and doing it quickly, providing the right documentation you would have been a Service Provider we would opt to use in that area repeatedly, barring the current issues we are both facing.
>
>
>
> If you have further questions, or concerns please call me on my Cell 334-648-1650. If I am unable to answer please leave a voicemail with a number to reach you back at.
>
>
>
> We look forward to receiving your paperwork and processing your payment!
>
>
>
> Best Regards,
>
>
>
>
>
> Superior FSC
>
>
> Carol L. Carey - President - Superior Facility Service Group, Inc.
>
> Office 844.787.3777
>
>
> Cell 334.648.1650
>
>
> Fax 866.602.5883
>
>
>
>
>
> From: Pamela Roberts
> Sent: Wednesday, August 16, 2017 11:15 AM
> To: Carol Carey <carolm@superiorfsc.com>; Christina Schechter <christinas@superiorfsc.com>; Vic Roberts <VicR@superiorfsc.com>
> Subject: FW: Regarding work done at DSW
>
>
>
> fyi
>
>
>
> Pamela M. Roberts
>
> Chief Financial Officer
>
> Superior Facility Service Group, Inc.
>
> O:844-787-3777
>
> F: 866-602-5883
>
> Facility maintenance services - BIrd Control, Power Washing
>
>
>
> From: Todd Rasmussen [mailto:t00nces2@yahoo.com]
> Sent: Tuesday, August 15, 2017 6:55 PM
> To: Pamela Roberts <pamelar@superiorfsc.com>
> Subject: Re: Regarding work done at DSW
>
>
>
> Wow. Not even a thank you for getting the job done. Fine. You got me.
>
>
>
> On 8/15/2017 11:09 AM, Pamela Roberts wrote:
>
> Mr. Rasmussen,
>
> I know you received the vendor packet along with the workorder. The agreement CLEARLY states what we need from you to process your invoice and do the work. You said you completed the work according to the agreement, so you are aware of what we need for payment.
>
> I am also positive that Vic didn't call you except for one time to ask you to do the job and would never say pleeeaase, nor beg.
>
> To become more than the "little" guy, you need to how business works. Audits are required yearly from us on general liability and workers comp. Insurance, thus, besides protecting our "big" company from liability, requiring insurance from our vendors, prevents us from being charged from using them. A w-9 FORM is required to pay you.
>
> Now that we have established you are not a victim, I will tell what you WILL send to get paid. A w-9 form completed with you FEIN, a completed wc waiver, if you qualify, and a Coi from your general liability agent with us as certificate holder, that coincides with the time of the job. I will waive putting us on as additional insured and put you on the do nor use list. This will save you anything the insurance company may have charged you. Most insurance companies DO NOT charge, by the way.
>
> Once in a while, we get a vendor that acts unprofessional and unknowledgable about how business' actually operate outside of turning a screwdriver. This is you and we do not have a place for you on our list of qualified and professional vendors.
>
> Send the documents required and your invoice will be processed by accounting. Other than that, with a W-9, we can deduct what we would be charged for workers comp and general liability, which on $250 would be 37.50 wc and 16.25 for general liability. It is your choice. No docs, just a w-9, or the waiver, gl coi, and w-9.
>
> We will give you until Friday to get in your documents and go with whatever has been sent by then.
>
> Best Regards,
>
> Pamela Roberts
>
>
>
>
>
>
>
>
>
>
>
>
>
> -------- Original message --------
>
> From: Todd Rasmussen <t00nces2@yahoo.com>
>
> Date: 8/15/17 6:59 AM (GMT-05:00)
>
> To: Pamela Roberts <pamelar@superiorfsc.com>
>
> Subject: Re: Regarding work done at DSW
>
>
>
> Dear Mrs. Roberts,
>
>
>
> My FID is 510524711. I am workers comp exempt. While I have general liability insurance, I did not have you listed (nor was I asked for it) at the time of the request to fix the issue. I got call after call asking me to do the work and I told them I wasn't interested because I knew I would never be paid. I finally said, "Fine," and went and looked and gave a price that was accepted.
>
>
>
> I went back and did the work, got the sheet signed and got before and after pictures. No complains. No problems. I did it because I figured it would be a quick job to see if your company was honorable and would pay me for the work I would do.
>
>
>
> It seems I was correct with my original assumption that I would not get paid. Your "must this'" and "must thats" are not possible because they were "wasn'ts" at that time. At that time it was "Pleeeeeese get this done for me". I guess you have your justification for screwing some little guy in Sarasota that helped your company out. So, I will not be adding you to my general liability insurance because I do not want pay to add a company that I do not want to work for anymore.
>
>
>
> I figure you can either stiff me and add me to your "Do Not Call!" list of vendors in Sarasota, or you can pay me and ask me if I would be interested in helping you out in the future. It is likely "no" because one three hundred dollar job since I started doing business in 1998 does not justify the cost of adding your company to my liability insurance.
>
>
>
> So, the ball is in your court, Mrs. Roberts. Will I be paid or not? You got your "has to be done now!" job done, is your company honorable, or now that you have gotten your itch scratched, will I get e-mail from you justifying not paying me?
>
>
>
> Thank you,
>
> Todd
>
>
>
> On 8/14/2017 3:00 PM, Pamela Roberts wrote:
>
> I've had to put a hold on your account until I receive the necessary documents from you. I need a copy of your W-9, the attached Server Provider Packet filled out, Workers Comp, and a certificate of Insurance general liability which MUST have us listed as additionally insured and MUST coincide with the date the work was done. I will include a workers comp waiver in the attachments in case you don't have workers comp in which case that must be filled out and notarized. The certificate holder information should read as follows:
>
>
>
> Superior Facility Service Group
>
> 130 Prominence Point Pkwy Ste. 130-127
>
> Canton, GA 30114
>
>
>
> Please get these over to me as soon as possible so that I can take the hold off of your account and get you paid for the work done.
>
>
>
>
>
>
>
> Thank you,
>
>
>
> Pamela M. Roberts
>
> CFO
>
> Superior Facility Service Group
>
> 844-787-3777
>
>
>
>
>
>

Contact the General Manager or CEO of the place and show him or her all the BS you are dealing with! And make sure to show him this quote "To become more than the "little" guy, you need to know how business works" and this "Once in a while, we get a vendor that acts unprofessional and unknowledgable about how business' actually operate outside of turning a screwdriver. This is you and we do not have a place for you on our list of qualified and professional vendors." F them What dose this company do?


CFO
Name
Pamela Roberts

Address
2400 Herodian Way Ste 265, Marietta, GA, 30080, USA

Secretary
Name
Carol Carey, L
Address
2400 Herodian Way Ste 265, Marietta, GA, 30080, USA

CEO
Name
Christopher McCormick
Address
2400 Herodian Way Ste 265, Marietta, GA, 30080, USA

See...this is why I don't fix things.

Less hassle when all you do is break ****.

;)

Good luck to ya dealing with them folks. Lest the second person was professional unlike the first idiot. Heh.

Sirscapalot - Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured. - Mark Twain