Page 1 of 2 12 LastLast
Results 1 to 20 of 34
  1. #1
    JohnC4X4 started this thread.
    JohnC4X4's Avatar
    SMF Badges of Honor


    Member since
    Apr 2011
    Location
    South East Ma
    Posts
    952
    Thanks
    144
    Thanked 1,086 Times in 494 Posts

    What's New? << NOT working correctly and no answer to trouble / support tickets

    I had looked into this problem several moths ago >> AND opened a Support ticket
    There was another thread on the subject >> BUT that seems to have disappeared
    Can still be found in search box >> Top right >> But links look to be dead


    The problem is the What's New? Button is not working

    Is Admin aware of the problem? and what is being done about the problem?
    Thanks to any and all that might be able to supply an answer



    Last edited by JohnC4X4; 12-02-2018 at 08:07 PM.

  2. The Following User Says Thank You to JohnC4X4 for This Post:



  3. #2
    hills's Avatar
    SMF Badges of Honor


    Member since
    Sep 2017
    Location
    Maine
    Posts
    213
    Thanks
    94
    Thanked 285 Times in 143 Posts
    A couple of suggestions that might help with what's new.

    Download CCleaner ( free version ) and run it to clear the cache after every browsing session. Run it to fix any registry errors you might have on your machine. Set CCleaner to delete all log in passwords.It's a good idea not to store any passwords on your machine. There's always a risk of being hacked and having your identity stolen.

    Try tinkering with the forum a little bit. Come here as a guest with an empty cache. Browse through the threads that are of interest to you. Only log in if you want to respond to a thread.

    I can see what you're saying though. The forum does display differently depending upon whether you're logged in or not.

    Can't really comment on the adminimum issue. Never had the need to file a support ticket.

  4. The Following 2 Users say Thank You for This Post by hills:


  5. #3
    auminer's Avatar
    SMF Badges of Honor



    Member since
    Nov 2012
    Location
    Allen, TX
    Posts
    1,025
    Thanks
    494
    Thanked 1,906 Times in 697 Posts
    This happens a lot.

    It's a known issue.

    The forum will apparently never be fixed so that this does not happen.

    The only way to fix it is to clear your browser cache and cookies and reboot your computer.

    No you will never get a response to this from support.

    No you will never even have your support ticket acknowledged regarding this issue.

    Yes it sucks to have to manipulate YOUR computer to help a website work properly, but that's how SMF rolls.

    Hope this helps.

    KTHXBAI

    EDIT*** I see that you too are a scrap metal forum member. Please allow me to modify the line above to read:

    Yes it sucks to have to manipulate YOUR computer to help a website THAT YOU PAID GOOD MONEY TO JOIN work properly, but that's how SMF rolls.
    Last edited by auminer; 12-03-2018 at 07:05 PM.
    Out of clutter, find simplicity. --Albert Einstein

  6. The Following 2 Users say Thank You for This Post by auminer:


  7. #4
    Chaser1's Avatar
    SMF Badges of Honor

    Member since
    Nov 2018
    Location
    Orlando Florida
    Posts
    15
    Thanks
    2
    Thanked 8 Times in 6 Posts
    John, you are NOT alone. I am a new member here in Central Florida. A few months ago, I found this Scrap Metal Forum by accident while googling how to scrap dehumidifiers. A couple weeks ago, I again tripped upon this forum while doing research on refrigerants. This time I took some time to read some of the threads and decided to join with a "lifetime membership". Well, just like you I began to have a couple questions that I could not search out the answers, nor did any "Welcome New Member links" specifically address. I tried to follow new member orientation thread suggestions. I did introduce myself in the New Member thread as well. I attempted multiple topic and forum searches for issues I was experiencing, and then I finally created a SCRAP METAL FORUM - NEW SUPPORT TICKET. One would assume that providing one's email AND phone number, would result in SOME RESPONSE within a day or two. "Will respond to you shortly" is both ambiguous and subjective right?? After four days WITHOUT ANY RESPONSE, I created another NEW Ticket regarding another issue I was having. I found that I was still not able to post an ad to the Scrap Buyers and Sellers Thread?? I later discovered that Scrap Metal Forum either DOES NOT ACTUALLY HAVE a "SMF Member Map" as indicated at the top of the page OR I was simply not privy to see what new members were near me?! I have found additional discrepancies on this Forum that seem to contradict "the wonderful benefits" of a paid membership. TO DATE, I HAVE 3 OPEN SUPPORT TICKETS and two additonal Support Tickets complaining that none of my original three have been responded too. Have they been read???????? Who even knows??? I have attempted to reach out and send Private Messages to thread Administrators. NO RESPONSE. I've gone through a number of basic steps such as checking Spam email, logging off the web site, clearing cache but that's where it'll end for me. Like others here, I am a busy man who has his own work, family, home responsibilities. There's only so much time that one need invest into any endeavor before making the determination that other's are simply NOT willing, NOT capable, or worse - simply exploiting others' time and money. I am very understanding and very patient. Simply tell me that "you're working on it" or apologize for the delay.... it's cool (s)crap happens, I get it. On the other hand, following a week of zero replies along with ZERO direct live contact support to speak this is beginning to leave me feeling very suspicious. I do not not know whether NOT WILLING, NOT CAPABLE, or just simple Exploitation applies here but as patient a person that I am, I DO NOT LIKE to feel ripped off, patronized, or simply ignored.

  8. #5
    JohnC4X4 started this thread.
    JohnC4X4's Avatar
    SMF Badges of Honor


    Member since
    Apr 2011
    Location
    South East Ma
    Posts
    952
    Thanks
    144
    Thanked 1,086 Times in 494 Posts
    Welcome Chaser1 to the Forum >> Sorry it no longer works as advertised and seems to no longer have any support

    There are a couple threads on here about Sellers getting ripped off by Buyers >>
    I wonder if the time has come to start a new thread about not getting what we paid for on this Forum?

  9. #6
    Sirscrapalot's Avatar
    SMF Badges of Honor


    Member since
    Mar 2012
    Location
    A sandbar off the atlantic..OBX,NC
    Posts
    6,033
    Thanks
    11,638
    Thanked 8,527 Times in 3,775 Posts
    Works fine for me.

    It's how I found this post.

    Clicked on what's new.

    Poof.

    Here I am.

    YMMV.

    Sirscrapalot - Beer me! - Checkers...more fun.

  10. The Following 2 Users say Thank You for This Post by Sirscrapalot:


  11. #7
    SKWrapper's Avatar
    SMF Badges of Honor

    Member since
    Apr 2018
    Location
    Denver, CO
    Posts
    204
    Thanks
    312
    Thanked 214 Times in 109 Posts
    Works for me on Chrome and Firefox. Did they just fix it or is there a problem with a few people's browsers etc... ? If they feel it isn't an issue with the forum itself, but rather you have a problem with your browser and it's settings, or something else with your computer - they might just ignore it because they either don't know how or don't want to troubleshoot your computer and/or browser. Not good customer service to just not respond especially to paying members like us.

    To the people this isn't working for, what browser are you using and what is it's version? Is your browser set to defaults? What type of AV are you running if any? What add-ons do you have enabled in your browser?

  12. The Following User Says Thank You to SKWrapper for This Post:


  13. #8
    greytruck's Avatar
    SMF Badges of Honor



    Member since
    Jan 2012
    Location
    Thornton, Illinois
    Posts
    1,372
    Thanks
    1,075
    Thanked 968 Times in 534 Posts
    In my experience with dealing with this issue multiple times, Dont double click the whats new button. Thats what messes up my situation.... It clears itself after a week or two. Mean while I just scroll down to the recent forum post section.

  14. The Following User Says Thank You to greytruck for This Post:


  15. #9
    jimicrk's Avatar
    SMF Badges of Honor


    Member since
    Sep 2013
    Location
    Tennessee
    Posts
    2,218
    Thanks
    2,520
    Thanked 3,868 Times in 1,471 Posts
    So you opened a ticket, and got no response and then waited 48 days and then asked for an update?

    Maybe if the ones having trouble would ask for an update every day, it might get someones attention.

  16. The Following User Says Thank You to jimicrk for This Post:


  17. #10
    Patriot76's Avatar
    SMF Badges of Honor


    Member since
    Dec 2012
    Location
    Buffalo Commons
    Posts
    2,489
    Thanks
    8,920
    Thanked 6,185 Times in 1,898 Posts
    The issues with the "what's new" button and lack of responses to support tickets are not new. I am not a computer guru, but have followed the advice of others and still have issues. To access the new posts the best advice given is to sign in as a guest. Mick, Mechanic, and Parrothead held the forum together for many years and for their efforts I am grateful.

    I am willing to accept the imperfections of our forum because of the amount of knowledge it has provided to many individuals over the years. As we continue to share our insights, it's value will continue to increase to those that stay around. The membership fee has paid for itself many times over in my case and I am sure many others would agree. If we want to cure our concerns, it will take volunteers. Although the administration has not responded to many posts on this subject, it is assumed they would appreciate those with the skills stepping up to the challenge.
    Give back more to this world than we take.

  18. The Following 2 Users say Thank You for This Post by Patriot76:


  19. #11
    Sirscrapalot's Avatar
    SMF Badges of Honor


    Member since
    Mar 2012
    Location
    A sandbar off the atlantic..OBX,NC
    Posts
    6,033
    Thanks
    11,638
    Thanked 8,527 Times in 3,775 Posts
    Yea...what Patriot said. An like him...my one time payment, has been paid back to me many times over thanks to the info, buyers, an folks of this forum. Small price for all the knowledge I've gained, and used from here for the last 6 years. I could have gotten it all free but eh, whatever, I've made my fee back many times over.

    Like SKWrapper...I use Firefox. While I've had issues in the past, I've not had any for a good long while.

    I know it's annoying when it happens. I've had the same issues in the past.

    Anyhow....back to trying to hack Santa's database. It seems he has me on the naughty list.

    Sirscrapalot - Ho! Ho! HO! - Some fat guy in a red suit.

    Good to know you've seemed to have found the source to your issue Grey.

  20. The Following 4 Users say Thank You for This Post by Sirscrapalot:


  21. #12
    JohnC4X4 started this thread.
    JohnC4X4's Avatar
    SMF Badges of Honor


    Member since
    Apr 2011
    Location
    South East Ma
    Posts
    952
    Thanks
    144
    Thanked 1,086 Times in 494 Posts
    Quote Originally Posted by jimicrk View Post
    So you opened a ticket, and got no response and then waited 48 days and then asked for an update?

    Maybe if the ones having trouble would ask for an update every day, it might get someones attention.
    Attention from who?
    Problem seems to be there is no longer any Admin or Support

  22. #13
    JohnC4X4 started this thread.
    JohnC4X4's Avatar
    SMF Badges of Honor


    Member since
    Apr 2011
    Location
    South East Ma
    Posts
    952
    Thanks
    144
    Thanked 1,086 Times in 494 Posts
    Quote Originally Posted by Patriot76 View Post
    Although the administration has not responded to many posts on this subject, it is assumed they would appreciate those with the skills stepping up to the challenge.
    Is there still an Admin that glances at the page even occasionally?
    Is there any support when there is a problem?
    Looks to be on Auto Pilot

  23. #14
    jimicrk's Avatar
    SMF Badges of Honor


    Member since
    Sep 2013
    Location
    Tennessee
    Posts
    2,218
    Thanks
    2,520
    Thanked 3,868 Times in 1,471 Posts
    Quote Originally Posted by JohnC4X4 View Post
    Attention from who?
    Problem seems to be there is no longer any Admin or Support
    I replied to one of your posts and made some suggestions on Snowmans thread back in October on different ways to contact someone. I even gave the names of the current administrators and moderators. Did you try that?

  24. The Following 3 Users say Thank You for This Post by jimicrk:


  25. #15
    Patriot76's Avatar
    SMF Badges of Honor


    Member since
    Dec 2012
    Location
    Buffalo Commons
    Posts
    2,489
    Thanks
    8,920
    Thanked 6,185 Times in 1,898 Posts
    Quote Originally Posted by jimicrk View Post
    I replied to one of your posts and made some suggestions on Snowmans thread back in October on different ways to contact someone. I even gave the names of the current administrators and moderators. Did you try that?
    Would you be willing to provide the information again. I must have missed it and did not know we had new moderators. A few posts have been deleted ,but do not know by whom. I would retract my recommendation for volunteers, if we have someone in charge. Thanks.
    Last edited by Patriot76; 12-07-2018 at 09:31 AM.

  26. #16
    mikeinreco's Avatar
    SMF Badges of Honor


    Member since
    Dec 2011
    Location
    TENNESSEE
    Posts
    3,984
    Thanks
    1,071
    Thanked 4,180 Times in 1,884 Posts
    There is someone watching but I assume they don't consider this a major issue....stuff works for me pretty well on a decent desktop but some features not as well on cheap android phone but I am posting on cheap phone right now.....as others have stated the first time I used the buyers forum and sold some stuff I made back cost of membership
    BUYING ALL COMPUTER SCRAP WORKING OR NOT
    CHECK OUT MY BUYERS THREAD http://www.scrapmetalforum.com/scrap...nic-scrap.html

  27. The Following 2 Users say Thank You for This Post by mikeinreco:


  28. #17
    Chaser1's Avatar
    SMF Badges of Honor

    Member since
    Nov 2018
    Location
    Orlando Florida
    Posts
    15
    Thanks
    2
    Thanked 8 Times in 6 Posts
    I am a new paid member using an updated version of Chrome. I'm not a computer tech nor will I spend further time chasing down rabbit holes for solutions why I am having issues with Administrators not responding to a PAID CUSTOMER regarding features on this site that are either false or not managed. I still cannot post an ad to the "Buyers and Sellers Forum". I still cannot see the Member Map. I am unable to sign up for any Scrap Metal Newsletter. No one has acknowledged the five New New Tickets that I have submitted over the past 10 days. AS FAR AS I CAN SEE, THERE ARE NO ADMINISTRATORS WHATSOEVER. I am glad for those who have reaped past benefit from this web site/forum however at this point I would highly recommend to others finding this website for the first time, to NOT invest any money toward membership. Jimicrk, I would greatly appreciate your reposting those names of current administrators and moderators so that I may attempt to reach them via Private Message. The couple that I have attempted to reach, have not responded.

  29. #18
    SKWrapper's Avatar
    SMF Badges of Honor

    Member since
    Apr 2018
    Location
    Denver, CO
    Posts
    204
    Thanks
    312
    Thanked 214 Times in 109 Posts
    I never have really used the button until I saw this thread, but it works every time for me.

    If someone is having issues with not being able to post in the section of the forum they paid to have access to, that's a completely different story than someone's web browser, router or ISP using cached information etc...

    It's holiday season so maybe this has something to do with it? Still not OK but, as one of three moderators on an enthusiast car forum I can tell you that I don't monitor 24/7 365, but I do communicate to the other mods when I am not going to be checking in for an extended period of time.
    Last edited by SKWrapper; 12-07-2018 at 11:58 AM.

  30. The Following User Says Thank You to SKWrapper for This Post:


  31. #19
    Chaser1's Avatar
    SMF Badges of Honor

    Member since
    Nov 2018
    Location
    Orlando Florida
    Posts
    15
    Thanks
    2
    Thanked 8 Times in 6 Posts
    I concur that it is fully understandable for one to be dealing with a medical issue, go on a cruise, or just be busy for a number of days. In such case however, why not simply set up some simple "auto-respond" message that Customer Support will be down for particular dates. At least some message of reason can be applied rather then the appearance of simply ignoring or not caring. New open tickets might be a rarity and i'm sure old members might well know the ebb and flow of this site and/or communication. But for a new member who has just paid for a "lifetime membership", it should not be unreasonable to ask for a response when access to promised features are not provided. As a side note, I thought it was only fair and appropriate to update my prior post here however. A second attempt to load an ad on the Buyers & Sellers Forum HAS apparently worked. My 5 open Support tickets remain unanswered however I am thankful for the ghost of Christmas present for assisting (or approving) me for that particular function.

  32. #20
    mikeinreco's Avatar
    SMF Badges of Honor


    Member since
    Dec 2011
    Location
    TENNESSEE
    Posts
    3,984
    Thanks
    1,071
    Thanked 4,180 Times in 1,884 Posts
    Well unfortunately the two main moderators have passed on....I do wish admin would step up and appoint new MODS

  33. The Following User Says Thank You to mikeinreco for This Post:



  34. Similar threads on the Scrap Metal Forum

    1. Free BEYONCE and Jay-Z Concert Tickets
      By Proton in forum Off Topic Discussions
      Replies: 0
      Last Post: 06-13-2018, 12:36 PM
    2. Bud Light Gold Can Super Bowl Tickets for life
      By hobo finds in forum Off Topic Discussions
      Replies: 1
      Last Post: 11-28-2016, 05:26 PM
    3. This thread has a tip for you - Support what you believe in.
      By msearl3244 in forum Scrap Metal Tips and Advice
      Replies: 18
      Last Post: 07-15-2013, 11:25 AM
    4. What's a Fair Trade? Working MPSUs for Non-Working MBs
      By martyweil in forum General Electronics Recycling
      Replies: 7
      Last Post: 07-24-2012, 08:01 AM

Page 1 of 2 12 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

 
Browse the Most Recent Threads
On SMF In THIS CATEGORY.





OR

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

The Scrap Metal Forum

    The Scrap Metal Forum is the #1 scrap metal recycling community in the world. Here we talk about the scrap metal business, making money, where we connect with other scrappers, scrap yards and more.

SMF on Facebook and Twitter

Twitter Facebook