John, you are NOT alone. I am a new member here in Central Florida. A few months ago, I found this Scrap Metal Forum by accident while googling how to scrap dehumidifiers. A couple weeks ago, I again tripped upon this forum while doing research on refrigerants. This time I took some time to read some of the threads and decided to join with a "lifetime membership". Well, just like you I began to have a couple questions that I could not search out the answers, nor did any "Welcome New Member links" specifically address. I tried to follow new member orientation thread suggestions. I did introduce myself in the New Member thread as well. I attempted multiple topic and forum searches for issues I was experiencing, and then I finally created a SCRAP METAL FORUM - NEW SUPPORT TICKET. One would assume that providing one's email AND phone number, would result in SOME RESPONSE within a day or two. "Will respond to you shortly" is both ambiguous and subjective right?? After four days WITHOUT ANY RESPONSE, I created another NEW Ticket regarding another issue I was having. I found that I was still not able to post an ad to the Scrap Buyers and Sellers Thread?? I later discovered that Scrap Metal Forum either DOES NOT ACTUALLY HAVE a "SMF Member Map" as indicated at the top of the page OR I was simply not privy to see what new members were near me?! I have found additional discrepancies on this Forum that seem to contradict "the wonderful benefits" of a paid membership. TO DATE, I HAVE 3 OPEN SUPPORT TICKETS and two additonal Support Tickets complaining that none of my original three have been responded too. Have they been read???????? Who even knows??? I have attempted to reach out and send Private Messages to thread Administrators. NO RESPONSE. I've gone through a number of basic steps such as checking Spam email, logging off the web site, clearing cache but that's where it'll end for me. Like others here, I am a busy man who has his own work, family, home responsibilities. There's only so much time that one need invest into any endeavor before making the determination that other's are simply NOT willing, NOT capable, or worse - simply exploiting others' time and money. I am very understanding and very patient. Simply tell me that "you're working on it" or apologize for the delay.... it's cool (s)crap happens, I get it. On the other hand, following a week of zero replies along with ZERO direct live contact support to speak this is beginning to leave me feeling very suspicious. I do not not know whether NOT WILLING, NOT CAPABLE, or just simple Exploitation applies here but as patient a person that I am, I DO NOT LIKE to feel ripped off, patronized, or simply ignored.
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