Bad Internet Connections

I use verizon for dsl and phone (and my wireless), but I seethe hatred for them. Their service is very good but their customer relations is lousy. Their representatives will lie right to your face. If you do have a problem, they will let you know they will have someone out to work on your problem on April. "What time?" you will ask. They will tell you "April, make sure you are there or the next available date will be March". I went in for new cellphones and a new 2 YEAR CONTRACT because I wanted the new advertised lower rates for phone/text/data and specifically asked what I could expect my bill to be. I was told around $90, but a month later my bill was $232... I asked why and was told itwas equipment upgrade, transfer charges, blah blah blah., next month would be the bill I would expect. OK, I understand. Next month, $160... Why? "Well, you have to pay for the free phones we give you... You should have not been told $90.... sorry, nothing we can do. It has been 2 months and you have a contract."