I really do agree with you on that statement. In my experience the boss leads good or bad or allows underlings to do the job correctly or incorrectly. In my 20yrs of service in the USMC I noted that the commanding officer of great units directed and allowed his Marines to perform their mission correctly. In the poorly performing units it was the commanding officer that failed to lead properly. Its the boss that sets the tone and this includes punishment of those who don't perform up to standard after being properly trained and supervised. The punishment allows the other employees to see that good work equals continued employment.
This leadership of any organization begins at the hiring of new personnel. This has to be a difficult thing to do. When you consider the boss/owner is an expert at say recycling ewaste not hiring the right people not to mention all the government regs that have to be complied with.
I'm past the 60year mark and I am impressed when I meet hard working folks in their 20's-40's. I personally know many examples of extremely un-ambishous, under-employed and happy about it individuals. Mike