Ok this just recently happened......I pick up and pay for material from a local medical group.......Got some Zebra Thermal Printers.......Still wrapped in plastic Original Box ETC.......Guy bought one with the stipulations that it appeared NEW in OPEN BOX........NO RETURNS NO REFUNDS NO EXCEPTIONS......31 days after delivery get message saying does not work.........Long story short he had surpassed Ebay's time limit of 30 days so he filed a case with PAY-PAL.........They were actually very helpful (MORE THAN EBAY).......they ruled in my favor........Within minutes of receiving the email that I won the case the guy dropped a negative..........WHAT CAN YOU DO??????