First Ebay Hiccup - Page 2

Technically, that may be feedback extortion too, but I doubt the buyer would know it anyways

Originally Posted by matador

Technically, that may be feedback extortion too, but I doubt the buyer would know it anyways

alls fair in love and "ebay"...LOL

Really Ebay's "system" is a joke for feedback...they have gone to the dark side with the customer is ALMOST ALWAYS right (well until someone calls them on it like I do)...it should be neutral and handled like arbitration. Vindictive feedback should be stricken as it grossly hurts the seller and you cannot leave "feedback" for the buyer....even when they are A-holes.

I have to agree with wbsts... it sounds like a classic case of getting bilked. This happens on fresh accounts because the buyer knows your feedback this stage is more important than anything else. I never leave room for discussion. I say send back the defective item ALWAYS. A few UPS I've sold have gone weird and the buyer got cranky and wanted a big discount for "having to buy new batteries"...I replied quite simple, send the old batteries back and I will send you replacements. (Drop shipping.) I understand there can be legitimate issues with the things I sell, I don't even bat an eye, some stuff like memory is obvious, they need it asap, the replacement is out the door before they send me a tracking number for the bad one. No big deal, faster is always better and if the part never arrives, ebay will refund me shipping and whatever percent of the sale and FVF for the extra item. I also second talking to a human being when dealing with ebay, they know where their money comes from and if you have to call to complain about something or find resolution it will happen every time with a phone call.

My learning experiences are usually worse Whatever you decide your terms to be, I'd recommend putting them into your return policy. My very, very long and detailed return policy has earned its keep a few times.

Originally Posted by matador

My learning experiences are usually worse Whatever you decide your terms to be, I'd recommend putting them into your return policy. My very, very long and detailed return policy has earned its keep a few times.

EXACTLY...my TOS is longer than my posts generally...I cover **** near EVERYTHING IN THEM, INCLUDING who pays for arbitration and a number of other things. Get one and USE IT...all companies do, you should too. Oh, and don't take any SH$% from those crooks that try that stuff...I have stodd up to each and every one I have encountered (granted it is a small percentage)

Were you the one who posted your TOS? About 8 months ago, somebody posted theirs. I asked if I could base mine off of it. Somehow, I made it even longer.

I doubt that the buyers read it. A lot of people that come into the store will sign anything without reading it.

Originally Posted by matador

Were you the one who posted your TOS? About 8 months ago, somebody posted theirs. I asked if I could base mine off of it. Somehow, I made it even longer.

I doubt that the buyers read it. A lot of people that come into the store will sign anything without reading it.

Yep that was mine...and no they don't read it...not your problem, they should have and even if they didn't like everyone else, they are liable for the terms....I would send it to Ebay and then if I had to do arbitration, same thing. Hard to argue if you "agreed to it by placing a bid".

I thought so! That was a good TOS to say the least. I make mine really long so that everything is covered, but the fact that they'll never read it is a nice side effect. They always read the "We don't offer returns for compatibility issues" part after the package arrives

As a ebay seller for 10+ years i can say it is way worse than it used to be. 100% feedback and 5.0 on all my dsr's. They go by a system now where your graded by the defect rate. A return is a defect. Item not as described is a defect and so on. Basically your account gets reduced to selling limits of 5 items and $700 because you sell used items. Even selling 100% new items it is impossible to be in ebays good graces unless you run very high volume, ie your an anchor seller. I called customer support last week about the 5 item / $700 selling limit. There response was you need to improve so i asked how i can improve if i can only sell 5 items a month lol. The customer service rep was silent for about 10 seconds then fed me this rediculous line of bs that it will gradually improve over time.

First it was feedback you were judged on and then it was the dsr's and now its the defect rate. Ebay is forcing small sellers out is whats going on. If you havnt seen it yet just wait.