Customer insists on a Sunday pickup, then wants a discount!

[BurlyGuys]

So for me to work Sundays it has to be something really special, or, as in the case of this woman, a good tug at the heartstrings. She has to move, has excess junk to dispose of, landlord wants her stuff out by Sunday, she has a crazy work schedule and can ONLY do this on Sunday at 6:30 pm. She's called EVERYBODY and NOBODY can do this for her on Sunday. Reluctantly, I agree, after agreeing on a price with her of $200.00. "Do you take credit cards?" she asks. Of course.

In fact, since I've been burned on this kind of stuff before, I'm not leaving her the opportunity to shop for somebody cheaper while I make the hour drive to her place, or get her family to come and do it and conveniently forget to call me. Therefore, pay me now, and it is non-refundable.

She agrees, continues to whine. "I'm 58 years old and am working really hard at my job!" (I'm three years younger.) And I'm coming to haul your crap ON A SUNDAY! WHEN I DON'T WORK!

"Since I'm such an old lady, can you give me any better price than that?"

I'm stunned into silence for a moment. "So you're telling me NOBODY else will do this, you've cajoled me into working on SUNDAY, and now you want a DISCOUNT?" Shall I hang up now, or do you want to do this for the price we agreed upon?"

She paid, I'm doing it Sunday.

That being said, I thank God every day that I have customers. Even this one! :-)