Metal Recycling Entrepreneur
yes, it's an ewaste processor. QUOTE=Gravitar;168218]What type of company is this? Are they an ewaste processor themselves. If I were you, I would drive down there and demand to get my material. I wouldn't be Mr. Nice Guy for much longer. You've given them plenty of time to respond to you and ship you your material, they haven't held up their end of the deal.[/QUOTE]
Metal Recycling Entrepreneur
you are right! my colleague said the company had around 10 people with a big warehouse. Everyone was busy.Originally Posted by Wolfwerx
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Send an email to the CEO. Try something like this!
Dear Sir,
Per our agreement We transferred the funds for the items we purchased (At auction I think?), as you requested on (insert date). The original Ship Date was (Insert Date), Per our correspondence via email, I agreed to an alternate sip date of Thursday. It was my understanding that my items would be loaded and have departed your facility on Thursday, and someone in your organization was to forward me the shipping details.
As much as we appreciate you selling these items to us at such a good price, our ability to turn a profit relies on turning our investment over for a profit in a reasonable amount of time. We value your organization as a supplier, and we'd hoped to do more business with you in the future.
Your lack of communication with us, and inability to provide a true and honest ship date, and confirmation leaves us little choice.
If we do not have a confirmation of shipping, including a carrier, BOL, and estimated date of arrival by the end of day TODAY, we will have to take the next step to protect our investment. If the items are not shipped by end of day today, on a truck on their way, we will arrive on (insert day) to pick these items up. When we arrive we will ask the local law enforcement agency to accompany us to make sure we receive all of the items purchased, and that there is no issue. If you cannot ship and will not allow us to pick up our items. We will gladly accept a refund in the form of a wire transfer no later than the end of day today, for the full purchase price, plus the cost of sending our inspector. (Insert total$$)
That will get his attention, and it'll either get your $$ back, or a shipping confirmation..
“Most people miss opportunity because it wears overalls and looks like work .” ― Thomas A. Edison
www.thortekrecycling.com
Punch them in the face! No not really, but they do sound like a clown outfit at best.
Metal Recycling Entrepreneur
Still no response today. Thank you so much for giving us a template like this. We'll try this one. We didn't buy through their Ebay. The price they gave us is good. They are still updating their ebay lists but just ignore our emails and calls. We'll incur a loss if we just get a refund because we spent money and time going there, and as I mentioned the quantity we purchased was not small, we had plans for those scraps. What kinds of law enforcement agency you are talking about in the template?
We have decided to go next week.
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Better than that e-mail, would be a registered letter from an attorney.
Now down to the meat of this. You are new here, but seem like good people. Where are you located, and more importantly, where is this load located? I'll bet that if a member of the forum is in the general vicinity, they would drive by the location to see what is happening. I know I would do that for you if it was close to me.
The distance between you and the load may help us understand the situation better and how much you will be out if this goes sour.
"64K should be enough for anybody." - Bill Gates 1981
http://www.treasurecoastelectronicrecycling.com/
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Good call! I'm sure they'd smarten up real quick after receiving that.
If I didn't have bad luck, I'd have no luck at all...
GC Metal Recycling & Recovery
Barrie, Ontario.
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I agree with Parrot, my thought was that an attorney is more money out of pocket. and most lawyers work at their own pace (they're busy) and it seems as though time is of the essence.
Trust me, he doesn't want to give you your money back either, he'll get it on the first truck out of Dodge if he can. He doesn't want to deal with Small claims court, or any of those hassles...
As for law enforcement, stop by the local sheriffs office (Or call in advance), explain the situation. That you made a purchase, and are having a hard time getting it delivered. that you plan to show up and take delivery in person, but would appreciate it if a deputy could be there to make sure there are no issues. That you're afraid that it might not go well based on their lack of communication. If you have all of your paperwork in order, shouldn't be an issue. Had to do this to repossess a few semi trucks we sold on a good faith agreement.
Where is that load located? I agree, I know I'd swing by for you if it was close.
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don't mess with these people put some legal pressure on them. you or your money and profit factor mean little to them, let alone the anxiety.
one of the hardest lessons to learn in this business is to learn to walk away from a pain in the a** customer but you will learn the most valuable thing you have is, your time. the fewer complicated customers you have, the better your profit.
"anyone who thinks scrappin is easy money ain't doin it right!"
Metal Recycling Entrepreneur
If you wired money to someone you don't know, you don't have very much to stand on. A lawyer or an email won't scare anybody. Any dork can make a website for free these days, I've seen very professional looking ones made and posted in 15 minutes.
The best suggestion on here is talking with their local sheriff, but don't count on him to go out there on your behalf, unless he's just having a very dull day. Maybe after you file a complaint (and paid the necessary fees) he might go deliver their copy
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P & M Recycling - Specializing in E-Waste Recycling.
If you enjoy your freedom, thank a vet.
Metal Recycling Entrepreneur
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I don't really understand what any type of law enforcement is going to do for you. What criminal act are they committing? I understand you are unhappy with the lack of communication, but how is that criminal? I understand that you are not happy with the slow shipping, how is that criminal? It appears from your first post it hasn't even been a month.
Bad business practices don't mean criminal acts. It just means you should avoid doing business with them.
I think if over the course of several months you sent several certified letters first demanding shipment, then demanding your money back you certainly could have a CIVIL action. If this stretched out they REFUSED to give you your money back or give you the items there could be CRIMINAL charges, but you have to make efforts to remedy the problem.
It would certainly be very easy to say we don't have a secretary to answer the phones, our computer system went down and we couldn't respond to email, ect....
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Waaaay too long to wait IMO. Waiting months with no action is going to lose you the money you sent, guaranteed. I wouldnt wait more than a week before showing up at their door. No nonsense.I don't really understand what any type of law enforcement is going to do for you. What criminal act are they committing? I understand you are unhappy with the lack of communication, but how is that criminal? I understand that you are not happy with the slow shipping, how is that criminal? It appears from your first post it hasn't even been a month.
Bad business practices don't mean criminal acts. It just means you should avoid doing business with them.
I think if over the course of several months you sent several certified letters first demanding shipment, then demanding your money back you certainly could have a CIVIL action. If this stretched out they REFUSED to give you your money back or give you the items there could be CRIMINAL charges, but you have to make efforts to remedy the problem.
It would certainly be very easy to say we don't have a secretary to answer the phones, our computer system went down and we couldn't respond to email, ect....
Id say the criminal act is plain theft. They took his money, and now arent replying in any way. Sounds like a scam, thats also criminal. Classified as Fraud maybe? But without a written contract or solid paperwork, it may be hard to get the law on their side.
Metal Recycling Entrepreneur
There is no waiting period for fraud
Metal Recycling Entrepreneur
I am from the south. Not all of us are that laid back.
If you sent me a wire your shipment would have left within 24-48 hours.
There are so many questions that start popping up in my mind I cannot even list them all.
1 - Could they be building the load? In other words did you see what you paid for when you went? I mean all of it?
2 - Sold that load for quicker turns and are now building your load?
3 - Straight forward they ripped you off?
Like was said earlier. If the CEO is talking to you then they are mismanaged.
I will tell you that depending on the wire you may have some recourse, but usually there is a time limit on how long you can retract it.
I sincerely hope we are not talking about much money.
You can make money 2 ways.
1 - Do what others won't.
2 - Do what others can't.
Metal Recycling Entrepreneur
If you are speaking with the CEO, chances are he is also the janitor too ; )
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1.Anyone that refers to themselves as The CEO of a company unless they are a public company and have a board of directors is in my experience more concerned about appearance than substance. I will respond that I am the owner when dealing with certain issues and only use my title of President when needed on official documents that require titles. That being said I would be very concerned that you are being told that you are talking to the CEO of the company...
2. I do wonder why you are hesitant to reveal any more info about the deal... You don't seem comfortable telling anyone when asked where the load is or who the company is or what the actual deal was. Trust us we don't want to steal this customer from you. I think you can get a heck of a lot more help by enlisting someone local in the area... I have built my company by networking and helping my customers and colleagues out and asking them for help and it has worked pretty well so far... Might want to let your guard down and share some real info on this and see what we can do for you....
3. Rooting for a positive outcome for you
Metal Recycling Entrepreneur
Thank you very much! Our people will go there tomorrow to see what happened. Why I hesitate to reveal anything about this company is not because I worry someone will steal this seller. I need to figure out what is going on before I expose their info. I don't want to do them wrong. I will definitely update what happens there when I figure it out tomorrow. I really feel everyone here is so nice and I get a lot of response and help. I feel grateful. Thank you all! I'll seek for help if we get into trouble tomorrow!
Metal Recycling Entrepreneur
Any update on this one yet--like to know the outcome on this one myself.
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Sounds like something going down tomorrow.
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